XS Direct insurance company

[slick132]

Truspilot reviews for this company are terrible with 97% of 64 reviews giving just 1Star !

 

Get the SAR sent to them quickly and tell them you require recordings of all telephone calls as well as paperwork.

 

Did they respond to the email your husband sent enclosing a copy of his driving licence. If yes, did they acknowledge receipt of the copy or maybe demand sight of the actual licence.

[slick132]

Hi Rita,

 

I suggest you send them a SAR immediately. Click on the "SAR" link to see what's involved. This should help you find out all that XS Direct have on file for YH. 

 

No more phone contact - keep it in writing only from now on.

[slick132]

So did you send the SAR by email ? If so I suspect it will be declined.

 

Read through the SAR guide and you'll see YH should send the request himself by a signed letter and get a free Certificate of Posting at the PO when you send it.

 

There are times when you can act on YH's behalf but this request should come from him, so get this sent off by post asap.

[slick132]

Do they have any email address for YH?

 

If not you can type the SAR request using YH's name and you don't have to say you're acting on his behalf.

 

But be warned, they could use YH's failure to make the request in writing to delay complying properly.

[slick132]

Best that the SAR is sent from YH's email address. It doersn't matter who actually types the email as long as it is his name that signs at the bottom of the email.

 

 

[slick132]

Hi Rita,

 

I've taken out your names - don't use things that identify you online.

 

No, the email needs to come from YH using his email address and see here for what to say - https://www.consumeractiongroup.co.uk/topic/332398-full-subject-access-request-under-the-new-gdpr-2018-regime/?do=findComment&comment=4904407

 

 

If you are able to access and use his email account, and you have his permission to do it, you can send it off now. If not, YH can send it later.