Argos won't let me cancel my order?

[RyanB96]

Hi, 

 

My girlfriend ordered a table & chairs on the 11th April. The delivery date has been missed 3 times now; each time with us spending over 2-3 hours on the phone to ring up asking a) where it is and b) them "categorically promising it will be delivered tomorrow, its already on the lorry" - and then it not turning up again. 

 

At this point, we want to just cancel the order and get our £200 back. 

 

From my knowledge, when I order online, I have am legally entitled to cancel my order from the moment the order is placed until 14 days after the goods have been delivered. 

 

However, upon trying to cancel my order, Argos have 

a) Removed the "cancel order" button from their online section; there is literally no button to cancel the order.

b) Their live chat isnt working; presumably due to COVID-19 

c) When calling up, they either hang up after an hour, or if you do get through, they say "you have to cancel online" or "we have no managers to approve cancellations at the moment"

 

They literally will not let me cancel my order. 

 

What do I do? 

 

Thanks, 

Ryan 

Edited April 20, 2020 by RyanB96

[AndyOrch]

 

You ordered on line I assume so distance selling regs apply (Consumer Contracts Regs) and you can reject the purchase without reason and request a full refund.

 

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

 

https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

 

Andy

[RyanB96]

Hi Andy, 

 

Yes exactly - but they are not providing me with any method or way to cancel my order. That's where I'm stuck; where do I go from here? 

 

Thanks, 

Ryan 

[AndyOrch]

https://www.argos.co.uk/help/faq/141

[RyanB96]

Yes, I've been through that Andy - but they've removed the "Cancel Order" button from the Recent Orders page, and when you go on live chat, you will never get through to anyone. 

[AndyOrch]

Section 75 recall then if paid with CC or Charge back with debit card.

[RyanB96]

How do I go about a section 75 recall? Do I ring my bank? 

 

[AndyOrch]

 

[RyanB96]

A debit card was used

[AndyOrch]

Charge Back then as above.

[RyanB96]

It says on that link, that chargeback has a limit of less than £100 - this was a £200 payment

[AndyOrch]

There is no limit .......

 

How much can you claim for?	Only the amount you put on the card.