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    • Thank you for taking your time and helping me on this. Would you recommend I also send a letter tomorrow to both BMW and Motonovo?
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    • Please have a look at this draft letter. It is modelled on yours but I have cut out a load of the unnecessary information. Also, the responsibility lies with the finance company because the vehicle was brought on hire purchase. You send it to them and a copy to big motoring world.   Let us know if there's anything that you disagree with, which is wrong, which you think should be added
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    • Thank-you @BankFodder, your statement is a correct understanding of my position and I agree, it is actually really what I was looking for in starting this thread, as I too believed that the maximum I could claim for is that which I sold it for, even though this was substantially below market value at the time. And so, this sold value is what I shall be claiming for + the other expenses. @dx100uk I get your point, but this is just not what I want to expose myself to. Unfortunately I was one of the unlucky ones to have my details stolen in the Peoples Energy hack, and in 2020 I discovered that those details had been used to take out car insurance, and that the insured was then involved in a collision and my details were dragged through the mud. Despite Aviva cancelling the claim and treating as though it never were, even though I have the letters from them to say that they have removed this claim from the insurance database, I still get refused insurance and credit products to this day until I send across the letter from Aviva which explains that I was a victim of fraud. So you'll forgive me for not jumping up and uploading my data to a server utility for which I have no control over its retention policy, or where the server is located globally, its legal jurisdiction, or its security protocols.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shabby Abbey


stressedlou
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thks again lula,

 

this is what i had done.

worked out interest spreadsheet and saved to file etc.

thought i was all organised, have done it all proper to the time limits letters etc.

then started reading through other threads and put doubts on myself.

 

now i know i have it right i can just send it off tomorrow and relax.

am really grateful to all the help on this site couldn,t do it without you guys.

 

many thks

lou:D:D

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HI,

 

no nothing from them yet at all.

sent my lba off to them yesterday so they now have 14 days to cough up or its off to court i go.

 

ive heard loads of people getting gogw but not me (ahh!!)

 

am expecting them to take it all the way.

think have upset them anyway as i have just moved all my savings from them and just in process of moving my mortgage elsewhere too!

i don,t think they should have the benefit of my custom as they are being so stubborn.lol

 

will keep you updated.

 

good luck

 

lou:D:D

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I haven't received any letters or anything from Abbey, only noticed when I looked on my online banking and found three 'miscellaeous fee refunds' had appeared, so must be from abbey who else would be putting that in my account! so have a look and see what pops up in your account in the next few days you never know.

Apple x

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Many thanks Karnevil

 

another question.

i actually recieved a letter from SHabby this morning as follows:-

 

Dear XXXX and XXXX

 

Thank you for letter dated XX november bla bla bla,

 

I,m sorry you are unhappy with the charges and i understand you would like these refunded, Altough the charges were correct, as a gesture of goodwill i am happy to refund XXX which includes charges not yet obtained from your account.

these are charges that i haven,t claimed for so how do i reject them or accept them???

so they have refunded a small amount of my claim as gogw but also added on the charges that will be going on my account in Jan.

 

Do i accept this as part payment and still go for the rest that i have claimed for?

crafty move eh.

 

oh confused!

 

thks

lou:D

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letter going out today so would be grateful for any advice on this.

 

i am not sure what to do with this.

 

if i except the gogw then i am actually losing £350 off my original claim, but if i want to include the charges that are due to go out jan 07 then i would have to start over i think.

 

maybe the best option would be except the gogw for the charges and decline the offer off not taking charges in jan.

 

sorry if that sounds a bit upside down but they have confused me now!!!!

 

lou:confused::confused:

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  • 4 weeks later...

H stressdedlou where have you been. Have you sent your letter yet to accept your gogw. What you do is accept it as part payment. The charges that they have "let you off with" you do not include so if you claim £500 and they give you £200 plus impending charges you still persue for £300. Have you done MCOL yet? I am doing mine this week.Could do with a bit if my own money back in the bank.

Hope you had a nice xmas.I did.

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  • 2 weeks later...

hi guys

I am on same timeframe as you too, should have done claim just before christmas but no £ to do it at the mo so it will have to wait a little while longer :-(

want to get on with it but too poor after christmas, sigh

good luck with yours though

Apple x

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Yeah i know that one.

Shabbey probably thinks we have all forgotten about them (NOT!!)

I have my own fight now trying to get on my pc so apologies if im not here alot, between my kids and the SIMS and my Hubby and his counterstrike i either have to get up at 6am or at night.lol

 

well good luck will keep you updated

lou:D:D

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  • 1 month later...

hi stressed lou how are you? Think we are in the same boat neither of us has claimed in court yet.Well i have done my spread sheet and am going to do it on Friday at my own court. They owe me £3400 ish had £500 so here goes have you settled out of court if not i hope i have spurred you on.Susan

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