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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ADVICE REQUIRED: Accident Management Company asking for bank statments


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Ok firstly credit hire is different to a courtesy car. It is a hire car and when you sign the agreement you effectively sign to say that you are ultimately liable for the hire charges, and furthermore that you authorise the hire company and any solicitors they instruct to pursue recovery of those charges from the at fault party.

 

In the most simple terms, the legal position with recovering credit hire charges surrounds 3 issues - did you need a hire vehicle, did you hire the vehicle for a reasonable time, and did you hire for a reasonable rate.

 

The first two are usually non-issues and the rate is what is very often challenged because the cost of credit hire is often so much more excessive than direct hire (e.g. had you just hired a car from enterprise or thrifty etc). As with any claim in tort there is a general duty that the claimant must keep their losses to a minimum (i.e. mitigate their losses).

 

The legal position with the rate is that if you do not have the money to hire a vehicle directly from a mainstream provider, you are entitled to recover the full credit hire rate. If you did have the money to hire directly, you are only entitled to recover the lowest rate from the range of mainstream providers. Depending on the types of vehicles that we're talking about the difference between the credit hire rate and the direct hire rate could be from the tens to the hundreds of pounds per day plus VAT.

 

So the reason your bank details are required is to evidence the above in any litigation that may ensue.

 

Obviously this is sensitive personal data and the solicitors on both sides will have obligations under the GDPR to process it appropriately.

 

As I said in the other post, if you don't provide your bank details the impecuniosity argument will automatically fail at court, and furthermore if the solicitors/hire co decide that you're being uncooperative then you may be in breach of the terms of the hire agreement and leave yourself open to them chasing you for any shortfall.

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