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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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was recently sent a letter saying they are taking me to court and adding 92£ court summon cost to my bill!

because i missed the march payment, this is crazy! they should of at least sent me a warning letter or somthing, i missed march but kept paying april and may etc so they know i didnt stop paying i just missed 1 month and got it mixed up.

 

Each council will operate slightly differently in respect to dates of when reminder notices are sent but the statutory basis for the reminder is to give 7 days to pay the missing instalment followed by a further 7 days to pay the full balance (if the instalment is not paid). If the reminder is not complied with a court summons would be the next step. In some cases a final notice may be issued, this gives only 7 days to pay in full or a summons would be issued.

 

The problem you have is that the payments before April are from last years charge - this years charge would start again in April. For last year's charge, unless they amended this year's charge to role it in, you had a separate set of instalments. The standard process for the previous years charge would have been to issue a final notice and then the summons because of non-payment.

 

This year's payments will be dealt with separately and, if not paid, will see a reminder notice issued.

 

All you can do is to ask the council as to whether or not they will withdrawn the summons. Legally they don't have to, the only relevant question for the issuing of the summons is whether a final notice was not paid - the reason why is not relevant to the legislation. Providing they issued the final notice to the correct address the fact you did not receive it does not prevent the summons being issued unless you can categorically show it was not received.

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thanks for the advice guys, i went to see the council in person and explained the situation, the guy said i shouldnt have to pay the summons costs because i carried on paying i never stopped, i just paid the wrong months etc so there was no failure to pay.

As far as council tax legislation is concerned there was a failure to pay for a month - if an instalment was due that month then the payment arrangement is defaulted on and the council can continue with any action.

 

As to whether or not the council will look at the case and review the issuing of the summons then that is their discretion - either way you're one payment short so they may be better minded to withdraw the summons if you make up the missing payment (it was often an option I would allow - pay the amount and the summons would be withdrawn and payments re-instated providing the person was not a regular bad payment.)

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They can continue for the summons costs if they wish to do so and apply for the liability order

- once the summons costs are added they become collectable as per any council tax would be as far as a liability order is concerned.

Some councils will continue for 'costs only', some won't.

 

All you can really do now is to wait for their response.

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