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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Quick question regarding the AQ...


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Received my AQ at the end of last week. I'm filling it in using the FAQ template. I received a N150 form (£4788 in charges + £1395 in interest at time of claim).

 

 

Anyway, in section D, it asks to enter the amount of the claim in dispute. In the FAQ it says to Enter the total value of your claim in the space provided - This should include all interest but not costs.Now since the claim is subject to accrual of daily interest, should I enter the current total amount in this box (ie: the amount in dispute today - with the additional interest accrued since I submitted the claim), or the original amount disputed when the claim was submitted?

 

Hope that makes sense!

NatWest latest: Charges settled in full + interest - 04/12/06

MBNA latest: Charges settled in full! - 20/11/06

 

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Received my AQ at the end of last week. I'm filling it in using the FAQ template. I received a N150 form (£4788 in charges + £1395 in interest at time of claim).

 

 

Anyway, in section D, it asks to enter the amount of the claim in dispute. In the FAQ it says to Enter the total value of your claim in the space provided - This should include all interest but not costs.Now since the claim is subject to accrual of daily interest, should I enter the current total amount in this box (ie: the amount in dispute today - with the additional interest accrued since I submitted the claim), or the original amount disputed when the claim was submitted?

 

Hope that makes sense!

 

 

Yes that will be fine add todays amount.

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Thanks,

 

And just one more - in the final section, do most people put any comments in the section for "Other Information" to help the judge manage the claim?

NatWest latest: Charges settled in full + interest - 04/12/06

MBNA latest: Charges settled in full! - 20/11/06

 

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Yes that will be fine add todays amount.

 

But don't forget to add the phrase "......and also interest at the same rate

up to the date of judgement" to cover the time from now until judgement is made.

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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