Jump to content


TonyB v RBS Advanta **WON**


impact
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6355 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Sent 14 day claim letter and just received standard stalling letter from Mint saying they need more time and sending me leaflet about complaints and the ombudsman! They say they will contact me within 10 days, which is just about within the 14 day period anyway. Should I ignore letter and let clock carry on ticking or respond?

 

TonyB

MINT / RBS Advanta

SAR

Link to post
Share on other sites

As many people have already posted "work to your agenda not the bank's"!

 

Just started my own claim against RBS - how long did it take to get the statements through?

MBNA - S.A.R sent 17/11/06

CitiBank (Credit Cards) - S.A.R sent 17/11/06

RBS Advanta - S.A.R sent 17/11/06 Response received 30/11/06

Lloyds TSB - S.A.R sent 17/11/06

 

To follow... Mint... Egg... Marbles...

Link to post
Share on other sites

Sent for my statements on 18th October and they sent them on 6th November. Then sent claim letter claiming back £215.00 unlawful charges on 13th November and received their stalling letter dated 16th November. I don't know wheter to ignore it and let the clock tick down or reply restating the original 14 day period.

MINT / RBS Advanta

SAR

Link to post
Share on other sites

Received letter from Mint today 21st November stating that they "do not agree any refund is due ...trust my explanation clarifies our position". Well it certainly does. Letter before action sent today.

 

Why do they waste so much time when they must surely know that they have to settle in the end! I suppose another 14 days of keeping our money is worth it to them in interest.

MINT / RBS Advanta

SAR

Link to post
Share on other sites

Received letter today from Senior Customer Advisor in response to my letter before action of 21st November:

 

- " We are curently reviewing this issue and will contact you again within two weeks to let you know how it has ben resolved, or at least to let you know it is progressing. For any further enquiries please contact the above number where a memebr of the team will be willing to assist. Thank you once again for bringing this matter to my attention."

 

What nice people!

MINT / RBS Advanta

SAR

Link to post
Share on other sites

  • 2 weeks later...

Just received settlement of full amount from Mint! Total claim £215.00 (Excluding contractual interest which I understand I could have claimed). Usual stuff in the letter about not accepting OFT's legal position and full refund's not being policy etc.

 

SAR sent 18th October

Acknowledgement received 24th October

Statements received 8th November

Claim sent 13th November

Acknowledgement received 17th November

Rebuttal of claim received 19th November from Lee Butler (Customer Care Team)

LBA sent 21st November

Acknowledgement received 25th November

Full refund received 5th December

 

Thanks to all on the site for help and support. Contribution on its way.

MINT / RBS Advanta

SAR

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...