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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Various Problems With Employer


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I wanted to ask for some advice for my husband.

 

My husband works in a factory.

 

The building is massive.

 

As of late his employer has started turning off the heating during cold weather.

 

His boss is saying that the heating will only go on between the hours of 6AM until 9AM.

 

Nobody apart from the supervisors are allowed to touch the heating without his permission.

 

Today, where he is it was 13 degrees.

 

The boss is also saying that if anyone goes off sick for 10 consecutive days, he will refuse to pay for bank holidays.

 

Is this also legal!?

 

There is also talk of the employer putting up cameras on the shop floor to watch staff. Surely that comes under privacy laws!?

 

We are concerned that by turning off the heating in cold weather, this will affect the health of the workers on the shop floor.

 

Also, the boss is not approachable. His attitude is "If you don't like it there's the door".

 

He also won't recognise unions and threatens to sack anyone who joins one.

 

The problem he faces in terms of the temperature is that temperatures are guidance only - as such there is no law that he can quote that will mean the employer has to obey.

 

Cameras - provided there are warning notices and they are not placed in certain areas like toilets or showers, then the employer can do this. There is guidance and some law around it, but again, nothing per se stops them doing this. There's some more information here http://www.icaew.com/en/archive/library/subject-gateways/business-management/smes/small-business-update/2015-01/using-cctv-to-monitor-the-workplace

 

If you can evidence that someone is sacked for joining a union, that is one of the exceptions to the two year rule and is unfair dismissal. Proving it, of course, is the problem.

 

I am afraid that with employers like this there are only two solutions:- the entire workforce calls his bluff, joins a union and they all fight back; or you find another job. Being a lone voice crying in the wilderness about guidances and rules will only result in your being sacked.

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Thank you for that useful clarification.

 

But what about the fact that the employer has refused to pay bank holiday if a worker goes on sick for 10 consecutive days!?

 

Ah sorry - forgot that one. No, that wouldn't be lawful UNLESS they get more than 28 days statutory leave (which with an employer like this, I doubt). An employer can sanction what they consider excessive sickness, with, for example, no overtime being allowed. And technically, if they have more than 28 days holiday the employer could amend the contract to make the additional days dependant on levels of sick leave (but they would have to amend the contract). But again, if this happened to him - is he going to make a stand, at the risk of his job? He could take legal action after leaving to recover unpaid wages, but doing it whilst still there, or even complaining about it, is the fastest route to the dole queue.

 

I am afraid that the problem with employers like this is that they don't give a **** about the law or about guidance. They maintain the conditions because people are too desperate to hang on to their jobs and too frightened to organise and fight back. And individuals who fight back are picked off one by one. It isn't pleasant hearing, but it's the fact. I wish it wasn't. But wishes don't change that. Sorry.

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I appreciate that you are trying to help your husband. But if you finally come up with something that is actually unlawful, what do you think happens then? Someone still had to do something about it. There aren't any employment police. You can't expect someone else to do something about it. It still has to be him and his colleagues. Which comes back to join a union or find another job. Personally I'd go with the former, but in the cool light of day, I'd suggest the latter. Not even a union can make an employer like this a good one. I doubt people stay long. I doubt many people have great wages. I doubt many people can claim unfair dismissal. He'll think nothing of sacking the whole lot of them because there is always someone more desperate to step into their shoes. What might be my personal inclination doesn't really doesn't measure up in reality in a situation like this. The employer won't back down to a nice chat. It would be industrial action. Who is going to take that? And do you think they would win?

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If everyone jined a union en masse the boss would be inable to sack anyone as the rest of the workforce would be gone. No, production, no-one to train the new people who would be expected to toe the line. However that is not a real expectation so these cavemen continue to get away with things

 

I agree entirely. Although employers have been known to sack everyone AND get away with it!

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