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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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stacey777 -v- ulster bank


stacey777
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i more thing diane post your civil bill to ub head office.the adress is

 

ULSTER BANK LTD

group head office

11-16 donegal square east

belfast

BTI5UB

 

sorry for hijacking your thread stacey the bank have 28 days to respond.

regards john.

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Hi John

Thanks for that - i would have sent it to my local branch, also i have my own thread its me v ulsterbank. I thought it said on the civil bill form that they had 21 days to conatct the court and me regarding the claim??? Hopefully i have the correct civil bill form or can you point me in the right direction. :confused:

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Thanks John

 

I have another question sorry for being a pain dont worry about hijacking my thread were all here to help. If the ulster bank dont pay out and i have to court will i just take the spreadsheets and not bother about the statements also i have lodged my claim on the online N Ireland small calims internet site. Do i need to contact the Ulster or do they do that i automaticaly thought the courts did that:confused:

 

 

Ta Stacey

Practical and exciting. The Consumer Action Group, it wont let you down.

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hi stacey

what stage is your claim at?. usually with the ulster bank you have to file with scc but thats as far as it goes. most ppl get a letter saying its not worth them defending bla bla bla and pay up.

regards john.

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Hi John

 

I have sent the letter requesting the money back with a payout of £90 and that was the final payment I then sent a letter saying id accept this is a interim payment but that i wanted it all back and i sent LBA still no payout and said that was final letter re this issue. I have now lodged my small claims court claim. I just wanted to know do you know if the ulstere dont pay out and i have to go to court what all do i need to take to court with me.

 

Thanks Stacey

Practical and exciting. The Consumer Action Group, it wont let you down.

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Hi guys more questions for you, i had sent the bank a letter in repsonse to their "our penalties are fair" letter to say that i was not satisfied with their response and that i wanted the money paid in full - sent letter three weeks ago. I got a letter from them this morning asking me to photocopy my statements and highlight the charges and send it back to them and they would review the claim again and would reimburse me any charges for photocopying - is this just another stalling motive for them, they stated in the letter that this would take 6 - 8 weeks to complete :confused:

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Hi diane this is defo stalling you need to set the time limits and also the banks should have there statements. Have you sent the letters using the letters on here. You need to send initial letter asking for it back then f they say no you go and send your lba and if still no then go ahead and take them to court stick to what you said you will.

 

Stacey;)

Practical and exciting. The Consumer Action Group, it wont let you down.

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