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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fair enough. In that case, it sounds to me like you might have a strong claim as you have enough service to claim unfair dismissal and it doesn't sound like they have followed any sort of procedure before dismissing you.

 

Of course you would need to assess whether the amount you are claiming is realistic in light of the requirement to mitigate any loss of wages claimed for unfair dismissal by trying to find a new job as soon as reasonably possible. That is impossible to comment on without knowing details such as what you are asking for and how long it took to find a new job.

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I found a job within 5 weeks.. Despite them them telling a colleague that they would make sure I never worked again because they'd put my name on an "employers blacklist"!!! I work 12 hours a week less now.. so that's the bulk of the claim.

They didn't follow any procedure whatsoever.. I wrote 2 letters of appeal even though they didn't give me any avenue to appeal. One for the written warning and one for the dismissal.

They didn't reply to either of them.

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Ah. If you are claiming for the 12 hour difference, that part of the claim is a bit more controversial. They may well try to argue that you should have kept searching for a job with similar hours or taken another part time job on top. Although a claim for notice pay, loss of wages until finding a new job and basic award for unfair dismissal sounds fairly solid. 1/5th does sound a bit low.

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I agree with the points made by Steampowered and I believe you have a very strong case for unfair dismissal.

 

I always advice people to speak to as many professionals as possible.

 

Go to the CAB and see what they say. They will be able to look at any documents you might have.

 

Also try some of those no win no fees employment lawyers. (you don't have to use them)

 

See what they say.

 

Like most lawyers they give a free telephone or 30mins consultation to look at the strength of your case.

 

You really don't have to use them.

 

But they will give you deeper insight and leave you with one or two little tips.

 

All the best

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I agree with the points made by Steampowered and I believe you have a very strong case for unfair dismissal.

 

I always advice people to speak to as many professionals as possible.

 

Go to the CAB and see what they say. They will be able to look at any documents you might have.

 

Also try some of those no win no fees employment lawyers. (you don't have to use them)

 

See what they say.

 

Like most lawyers they give a free telephone or 30mins consultation to look at the strength of your case.

 

You really don't have to use them.

 

But they will give you deeper insight and leave you with one or two little tips.

 

All the best

 

I really hate this type of advice.

 

Lawyers are working professionals with very strict fee targets to meet (targets which can't be met if free advice is given out willy nilly). We already invest enough free time in genuine clients so it's massively unfair to approach a lawyer for free advice if you have no intention of instructing them.

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Thank you all for your advice.

The case is already listed for hearing at the tribunal for a months time. I have support from my Union but this is the second offer they have made to me.

The union also think I have a very solid case but they are asking me what is the minimum I would accept to settle but I really don't know what a fair amount would be.

I have no worries about attending the tribunal at all and I am prepared for that eventuality .., in fact I am debating with myself whether to withdraw from these negotiations completely and just wait for judgement day ...

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If you've got a month until the Tribunal, it is probably be worth holding out for more. Cases often settle at the last moment. Feel free to put in a relatively high figure as to what you might be prepared to settle for (e.g. 75%) and negotiate down from there is necessary.

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If you want them to make another offer, you should write back telling them that you are willing to consider settling your claim but their current offer is much too low ... otherwise they will not make a new offer because they will mistakenly believe you are still thinking about their latest offer.

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I really hate this type of advice.

 

Lawyers are working professionals with very strict fee targets to meet (targets which can't be met if free advice is given out willy nilly). We already invest enough free time in genuine clients so it's massively unfair to approach a lawyer for free advice if you have no intention of instructing them.

 

Hi becky 2585,

 

Most lawyers I know love giving out free tips and advice.

 

Some even take time out to help out at the CAB or other similar places.

 

A good example is you, who has taken time out, on numerous occasion, to give out free and, I must add, very GOOD advice.

 

When I have had the opportunity of face to face free advice, you could see the glint in the eyes of the lawyers whenever they are giving a free tip.

 

Which tells me they enjoy it.

 

Anyway my best example is you.

 

I must add that you have been giving out wonderful advice for a long time and I always love it when you comment the the questions I have posted.

 

1) it gives me an idea of what a lawyer is thinking but most importantly it gives me an idea of what the Judge is thinking (as they are first lawyers before becoming Judges).

 

So I think, based on my submissions above, that it would be a good idea for the op to speak to as many people as possible.

 

Finally there are law firms that specialises in cases where an offer has been received

 

They help you calculate the true value of your claim and help in the negotiations.

 

Best of all the other side pays for their cost. it is worth taking a look at that.

 

Like I said earlier you don't have to use them.

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a lot of what they will pay will be about how much of the costs they think they will have to bear. If they make an offer of say 50% of the total claim (inc costs) and the end award is less than this combined amount you then get penalised by the system to the tune of the difference of the amount BUT you also have to bear some of their costs. get an award of 1p more than their offer and they pay all of the costs involved so inshort they are gambling with a loaded dice where they can only win if the result varies from outrigh victory to you.

Speak to your team and see what they say as a lot of the employers costs havent been created yet and wont until the day of the tribunal so they may well settle for an amount very close to what you claim as long as your costs are something they can swallow.

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Hi becky 2585,

 

Most lawyers I know love giving out free tips and advice.

 

Some even take time out to help out at the CAB or other similar places.

 

A good example is you, who has taken time out, on numerous occasion, to give out free and, I must add, very GOOD advice.

 

When I have had the opportunity of face to face free advice, you could see the glint in the eyes of the lawyers whenever they are giving a free tip.

 

Which tells me they enjoy it.

 

Anyway my best example is you.

 

I must add that you have been giving out wonderful advice for a long time and I always love it when you comment the the questions I have posted.

 

1) it gives me an idea of what a lawyer is thinking but most importantly it gives me an idea of what the Judge is thinking (as they are first lawyers before becoming Judges).

 

So I think, based on my submissions above, that it would be a good idea for the op to speak to as many people as possible.

 

Finally there are law firms that specialises in cases where an offer has been received

 

They help you calculate the true value of your claim and help in the negotiations.

 

Best of all the other side pays for their cost. it is worth taking a look at that.

 

Like I said earlier you don't have to use them.

 

That's an interesting view and puts a new spin on it.

 

I do pro bono work for clients who genuinely need it. I also advise here in my free time. And I am passionate about the law so yes, it's nice to give out free advice and you are right in that respect. However, I do dislike the deceit involved with some people who expect things for free. Law firms are businesses at the end of the day and if we spend all our time giving out free advice, we wouldn't hit our fee targets and would find ourselves out of a job!

 

I don't do free consultations anymore as I haven't had a single paying client out of them. Years of experience tells me that people who ask for free consultations aren't serious about bringing a claim and even if they are, they don't have the financial means to pay for legal advice, so it's a waste of my time. On that basis Id rather keep my free advice out of work so I can volunteer who I give it to.

 

Anyway, sorry for the thread hijack.

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