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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Building Surveyor


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I'd expect a survey to disclose serious issues such as wall cracks, bowing walls, damp problems, old style consumer panel with wired fuses, etc.

 

Beyond that, a lot of surveys will refer to items saying they look ok but need to be checked by a Competent Person. Eg, the survey will refer to the electrical system saying :-

 

The electrical system appears to be working and has a consumer panel possibly replaced 10 years ago. For a detailed report as to the the safety of the system, and compliance with existing NICEIC Regulations, a full electrical report should be obtained from a qualified electrician.

 

The same would be said about the central heating system, the hot and cold water systems, the roof, the floors and the rainwater goods (guttering). The surveyor is NOT a qualified electrician, gas engineer, plumber, etc.

 

He's certainly not required to flush water down every gutter to see if the gutters are clean and free of leaks.. But I'd expect a general description about how the gutters look, if they're old cast iron or modern plastic, if there are any obvious problems such as missing gutter brackets causing a "drop" in a run, or gaps in downpipe runs, etc.

 

If you want detailed reports on gutters, central heating, electrics, etc, you can pay for separate reports from qualified or competent persons.

 

Otherwise, you'd normally buy a property and deal with problems as and when you see them.

 

A good idea is to go round the property before you buy with a competent general builder who can tell you about the general look of electrics, central heating, roof, gutters, walls, etc.

 

If you don't pay for the survey you've ordered, you'll probably be taken to court. You'll always find cheaper offers online but I'd rather go to a local surveyor who's likely to know issues that are more common in a particular area. Best option is to use someone you know or is recommend by someone you know personally.

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So can a builder give a better report than a Building surveyor.

 

That's not what I said. In addition to the survey you select, you can get a good idea about various aspects of the property by going round with a builder. He can point out areas of concern and give a rough idea of likely costs to remedy problems.

 

 

If the building survey does not bring out all the details, then which other kind of report will.

 

I answered this clearly above. If you feel the need or desire, get a competent person to report on their particular speciality, be it an electrician, central heating engineer damp specialist, etc.

 

The surveyors , just like landlords, always are among the cunning lot..

 

 

And I am not keen on him pouring water using a bucket, but it is for him to determine if the gutter is good enough. Saying the weather is not there to help him when he was out there to survey is a funny ( actually cunning ) excuse. If it was raining , he might have said that as it was raining, he did not want to get his trousers muddy and so did not step out in garden to check. Or he would say that as it was hot wind blowing, he would have got sunburns while doing the inspecting roof.

 

I won't dignify the rest of your post with a reply, in case I also get branded as part of "the cunning lot".

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We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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