Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3063 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

i suspect after last night i am in the wrong here. however i didn't before then.

 

You were certainly wrong at the point that you refused your name and address

 

Had you encountered a Revenue Protection Inspector and that inspector suspected that you were intending to avoid a fare you could have found him writing up a report potentially for more serious action. In serious cases an offence contrary to Section 5 of The Regulation of Railways Act (1889) might be alleged.

 

Having travelled without a ticket and having been asked to pay the appropriate fare, but having failed to do so, you are obliged to give your correct name & address in accordance with National Railway Byelaw 23 (2005) and also the Penalty Fares (Railways) Rules. Ultimately, if conviction of either of these charges (RoRA S5 or Byelaw 23) is reached, a hefty fine can be imposed by Magistrates

 

The Penalty Fares Appeals process allows for the argument that you say you had not avoided payment at the earliest opportunity to be investigated.

 

Unfortunately, being in a hurry isn't an acceptable reason for failing to comply with that legitimate request in relation to existing legislation and if you part with payment to any member of staff, always get a ticket, or penalty receipt. It is the only evidence that you have to confirm that you made that payment

 

Knowing which station you travelled from and what time of day isn't going to identify you by itself, but it would certainly help to ensure you get the most accurate replies

Link to post
Share on other sites

Most of those scenarios are a bit unrealistic.

 

At the end of the day you were permitted to travel without a ticket by an authorised person, despite you having the means and ability to pay, but that should have been the end of it when you got off the train at your stop.

 

Something doesn't quite add up here for me.

 

 

 

I agree, there are missing facts it seems and the most important is to know what station the OP travelled from and at what time of day.

 

 

Whilst it might be argued whether or not the response alleged to have been given by rail staff did actually constitute permission to board without a ticket, two important points follow

 

 

IF given, the authority to board without a ticket, this does not constitute authority to travel without paying and the traveller is required to pay the appropriate fare at the first opportunity. The company should be able to confirm whether or not an opportunity had been available before the OP met the inspector and the OP should have provided name & address details if asked to do so.

 

 

IF asked for a name and address for issue of a Penalty Fare Notice, it does not matter whether it is being fully paid at the time of issue or not. The rules specifically allow for that information to be recorded.

Link to post
Share on other sites

travel time was 3pm to 4pm. i've already said why i wasn't naming the station.

 

 

Unfortunately that means that entirely accurate responses that truly might help you are not possible because all stations do not have the same staffing/infrastructure levels

 

 

i presume legislation from 1889 would only relate to payment by cash rather than bank card.

 

 

Not entirely, it is the precedents set by various cases brought under that Act and appeals heard and judgments recorded throughout more than a century since that have tested the legislation and set guidelines for Courts that will be relevant. The Act only refers to 'pay, or paid his fare', it does not specify any method of payment

Link to post
Share on other sites

  • 3 weeks later...
can you both confirm that you have never at any time worked for the railways or anyone connected with them in any way and do you have anything helpful or constructive to add to what has been posted?

 

many thanks,

 

andy

 

 

 

I can't speak for dx100uk and he is clearly articulate enough to do that for himself.

 

For me, yes, I have worked for railways and am connected with the industry and the revenue protection, administration & prosecution processes.

 

As for whether I have anything helpful or constructive to add to this thread, that would depend on exactly how the reader interprets and acts upon what might be written.

 

From my reading of this thread it appears to me that you have made up your mind about earlier contributions by several industry insiders and have decided on a firm course of action.

 

For that reason I shall not offer further comment on this thread but wish you good luck.

  • Haha 1
Link to post
Share on other sites

I did make clear I shall not comment on the specifics of this thread, but just for clarification, I will respond to direct and inaccurate comment.

 

i think there is little point continuing with the thread. the questions i have raised have not been answered here or by southeastern.

 

I think your point about discontinuing the thread is well made. I also think that this is more to do with your not liking the responses that have been given than any failure to address your queries.

 

even now the last three posts have simply been to support a regular poster rather than addressing the issues.

 

Whilst I and other posters are undoubtedly grateful for supportive comments, I do not come onto this site seeking support, but merely to offer informed practical suggestions wherever possible. I joined the industry in 1977 and have gathered some little knowledge along the way, which I am happy to share if it can be of benefit to others, however I will not bend the truth to provide what someone wants to hear.

 

i simply stated the final comments were nothing more than common trolling which i believe they were.

 

You are as entitled to your opinion as others are to theirs and I am to mine.

 

i hadn't read anyone's profile and neither of the two posters connected with the railways had declared that until i raised the question.

 

My connection to the rail industry revenue protection & prosecutions activities was openly posted with my profile in January 2009. We cannot force you to read or do any research, but neither did I seek to hide anything. 38 years since I joined the former BR and within my role I am very fortunate to have greater freedom & independence than pretty well anyone else that I know in this sector of the business. No-one pays me for, or tells me what to write on any forum and I come here of my own free will.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...