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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nobody ever told it it was fraudulent


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Hi

 

I'm desperate for some advice.

 

Since 2010 my dad has took the finance out for me due to bad credit history. We've had 3 VW, 2 Toyotas and now a Honda.

 

Toyota have financed the last 2 cars and the Honda we have now. We've always been upfront with the dealer. the 2 Toyotas came from the same dealer and we told them that I couldn't get finance so they asked if someone else could and my dad agreed and when we went for the Honda I to,d them as well and they also suggested I get someone so I did and my dad agreed again.

 

Today I've found out it's illegal. I was talking to Toyota Finance due to a issue with the Honda and mentioned my dad had the finance and I drove the car and it was registered in my hisbands name and kept at our address. She said Toyota don't allow this..I told her the 2 dealers have never said a thing about it not being allowed.

 

I've told my dad and he's shocked and said if it was fraud he'd never have agreed to finance the cars.

 

What is likely to happen. We are looking to sell the car anyway but I'm worried they think my dad has committed fraud.

 

It was the dealer who suggested it. Why would they do this if it was fraud.

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Unless it is in the finance agreement, then they are talking bull. You need, for piece of mind, to ask them where this is laid down and to give you a copy.

 

What type of finance is it ? You can't sell a car on hire purchase as it belongs to the finance company.

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Hi

 

Thanks for the reply. All they said was the car needs to be registered and insured at the persons address who has the finance. They have opened an investigation into the dealer as they shouldn't have done the sale knowing my father was getting the finance for me.

 

Toyota finance say I can sell the car no problem as long as I settle the finance.

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The definition of fraud is: wrongful or criminal deception intended to result in financial or personal gain.

 

One person paying for an item and another using it isn't criminal deception and no one is making a financial or personal gain from it. No different than your dad giving you the money in cash and you going out to buy and then paying him back monthly.

 

If they want it at the same address, then use your dads address for you correspondence with the insurance and registration.

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Fronting/Accommodation is not allowed - this is a situation where somebody obtains finance for someone else where that person would normally be declined the finance, thus obtaining finance by deception.

 

Many car finance providers will terminate the agreement and repossess the vehicle when they learn of the accommodation/fronting.

 

The way around this is obtaining finance with a guarantor or the guarantor obtaining a personal loan and using that to purchase the vehicle.

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They were informed up front so not deception. It would only be deception if lies were told to get the finance.

 

It is also of no consequence unless it is in the finance agreement.

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We did inform the dealer upfront as it was them who asked if we knew someone who could take the finance out for us.

 

Having read the agreement it does state that the person who name the finance is in must also be the registered keeper and must be kept at their address.

 

Luckily we sold the car yesterday to a dealer who will settle the finance.

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