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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI reclaim for Lloyds bank


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Hi, advice again please. Myself and my husband had loans with Lloyds more than 10 years ago. Two/three had PPI added that I know of because the bank told me because we wanted £10000 we were more likely to get the loan with the payment protection, of course I believed them I was only 21. It has been more than 10 years, in fact it was more like 1997/1998 we took first loans out as we needed it for wedding. Am I too late to claim? I have only just thought that I know they had PPI. Unfortunately we got into a financial mess and I know some of the loans were not paid off and went to a debt collector. Should I send Lloyds a SAR?

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Thanks for reply. The loans...5 in total I think but only 2 had PPI, were passed to debt collector then I think I received ccj's for them which were paid religiously for a few years up to around 2006/7 when I was informed the debt was being sold but then I've not heard anything!? Not chased it either.

 

I say 5 but 1 was overdraft I believe

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afaik, it can be passed on for collection purposes only, notice of such required.

if it has been sold on, then certain formalities wld need to have been complied with.

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Thanks Ford... would the formalities involve the court?

 

i think so, in some respect, required notice of any sale to the debtor aside, ie to change judgment owner. others will hopefully clarify. :)

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Will send off SAR tomorrow using your template letter, thank you.

 

Out of interest, I cannot even remember who these were sold on to, should I just leave it until they contact me? And what if they do?

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well, if nobody is chasing you for payment you're not going to go out of your way to track down who might or might not owe are you?

let them come to you and take it from there.

I would advise you keep this thread for the PPI issue, if any DCA makes contact meanwhile, then start separate threads as and when. No point in worry about things that haven't happened yet :)

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