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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I Won!!! I Won!!!! I Won!!!!


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Hi

 

I'm thinking of starting my claim against the Halifax for charges on my account and I understand that they may close my account as a result, but our Mortgage is also with them. My claim wouldn't be connected in anyway with our Mortgage account but can they and would they get back at me through this?

 

Thanks

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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As long as you keep the payments up on the mortgage, they can't do anything

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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I have a mortgage with Halifax and several account.

 

Just managed to get £2700 from them today for charges over last 6 years on a current account !!

 

GO FOR IT

Halifax £2053 -

30 June 06 - Prelim Letter Sent

12 July 06 - Standard Blah Blah Reply Received

15 July 06 - LBA Sent

18 July 06 - Phone call from Halifax offering £500

28 July 06 - Small Claim Process Started

14 Aug 06 - SETTLED IN FULL £2708.02 !!!!!

 

Ulster Bank £??? -

Working on it

 

 

Nationwide £210 -

14 July 06 - Prelim Letter Sent

28 July 06 - LBA Sent

 

A & L £1384 -

28 July 06 - Prelim Letter Sent

 

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Thanks for your replies - I'd want to go back 5-6 years and I've got a wad of statements for at least the last two years so will go through them first and then ask for the other 3-4 years.

 

Roughly worked out that it should be around £2,000/£2,400ish.

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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Ginnser - so it took you roughly 6 weeks from start to finish?

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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yes in total from first letter. Stick by the timescales, issue your letters bang on 14 days irrevellant of what communication you get from bank.

 

Its simple !

Halifax £2053 -

30 June 06 - Prelim Letter Sent

12 July 06 - Standard Blah Blah Reply Received

15 July 06 - LBA Sent

18 July 06 - Phone call from Halifax offering £500

28 July 06 - Small Claim Process Started

14 Aug 06 - SETTLED IN FULL £2708.02 !!!!!

 

Ulster Bank £??? -

Working on it

 

 

Nationwide £210 -

14 July 06 - Prelim Letter Sent

28 July 06 - LBA Sent

 

A & L £1384 -

28 July 06 - Prelim Letter Sent

 

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Agree with last post,

I sent my prelim letter 10/07 issued Moneyclaim last Monday (7th)

HALIFAX PAID IN FULL TODAY!:D

 

Stick with it and Good Luck

Nona

[CENTER][SIZE=2][I][COLOR=DarkOrange]Any advice offered is only my opinion, based on my experience with my claim [/COLOR][/I][/SIZE] [SIZE=3][COLOR=Blue][SIZE=2] I won my case because[/SIZE] I READ THESE FIRST[/COLOR][/SIZE] [URL="http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/"][COLOR=red]http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/[/COLOR][/URL] [/CENTER] [FONT=Comic Sans MS][SIZE=1][COLOR=magenta][COLOR=Black][SIZE=3]Halifax[/SIZE][COLOR=YellowGreen]-[/COLOR][/COLOR][B][SIZE=4][COLOR=Red][COLOR=YellowGreen]SETTLED IN FULL[/COLOR] :D:D:D[/COLOR][/SIZE][/B][/COLOR][/SIZE][/FONT][FONT=Comic Sans MS][SIZE=1][COLOR=magenta] [COLOR=SeaGreen]Prelim letter sent [COLOR=Black]10/07/06[/COLOR] Moneyclaim issued [COLOR=Black]07//08/06[/COLOR][/COLOR] [COLOR=Red]Settled in full[/COLOR] [COLOR=Black]15/08/06 [SIZE=2] [/SIZE][/COLOR][/COLOR][/SIZE][/FONT][CENTER][FONT=Comic Sans MS][SIZE=1][COLOR=magenta][COLOR=Black][SIZE=2][COLOR=DarkOrchid][SIZE=1]Survey completed. Donation made[/SIZE].[/COLOR][/SIZE][/COLOR][/COLOR][/SIZE][/FONT] [/CENTER] [CENTER][FONT=Comic Sans MS][SIZE=2][COLOR=magenta][COLOR=Black][COLOR=Navy]Thanks to Dave and Bankfodder, and all who have given their time and advice[/COLOR]:)[/COLOR][/COLOR][/SIZE][/FONT] [/CENTER] [FONT=Comic Sans MS][SIZE=1][COLOR=red][COLOR=Black]Co-op Bank Visa[/COLOR] Settled after LBA (only £61 but hey ho, every penny counts) [/COLOR][/SIZE][/FONT][FONT=Comic Sans MS][SIZE=1][COLOR=#00bfff] [/COLOR][/SIZE][/FONT]

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About to submit my letter today asking for all the statements for the last 6 years and wondered if it was ok to hand it in at a branch and get a receipt from them, instead of posting it?

 

Thanks

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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It's ok - rjust ead an old thread in which someone had handed it in at a branch so may do that this lunchtime.

 

Thanks

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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Just handed my letter in and asked for a receipt. The customer adviser looked at the letter and said that they don't give receipts for this and said that she could give me her business card with today's date to show that I'd handed it in.

 

Lets see how long it takes to get a response.

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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they gave me a receipt too, but I'd paid them £5 for the statements, so could be slightly different

"Banks are people that will lend you an umbrella when it's sunny, but demand it back the minute it starts raining"

 

Brad v Halifax

22/08/06 - Preliminary Letter sent requesting full repayment of charges

06/09/06 - LBA sent to bank

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Thanks for replying

 

As soon as she saw what the letters was about, her manner totally changed and when I was leaving she went in the back straightaway with my letter so hopefully that means it's winging it's way to the right dept as we speak.

 

I said in the letter to take the £10 (I thought it was £10 but even better if only £5) straight from my account. I'll give it a week and then ring them on one of the Data Protection Department telephone numbers mentioning in one of the threads to check if the statements are on their way.

 

I do have a lot of my statements for the last 18 months and the charges on them alone add upto around £950, Got my current statement this morning and this month alone they'd added another £99 so that brings the total at the moment to around £1050! God knows what the amount will be in total for the full six years.

 

Thanks

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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good luck Kaz, I was totally stunned at how much they'd taken from me. Fingers crossed we'll both be celebrating soon :)

"Banks are people that will lend you an umbrella when it's sunny, but demand it back the minute it starts raining"

 

Brad v Halifax

22/08/06 - Preliminary Letter sent requesting full repayment of charges

06/09/06 - LBA sent to bank

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it's amazing how it adds up isn't it? On one day they'd taken £478 off of me

"Banks are people that will lend you an umbrella when it's sunny, but demand it back the minute it starts raining"

 

Brad v Halifax

22/08/06 - Preliminary Letter sent requesting full repayment of charges

06/09/06 - LBA sent to bank

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Been reading on a few threads where the Halifax have paid out and some have been completed in around 6-8 weeks so if that's the case with my claim, christmas will be a good one this year!!!!

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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Just checked my account on online and there's been a £5 standing order been taken out yesterday. Don't have any standing orders set up by me for £5 so presuming that it's the £5 charge for my statements! Just got to wait and see the postman hates me when she delivers them!!!!!

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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me too elaine, sent me two of everything

 

must've cost more than the £5 in postage

"Banks are people that will lend you an umbrella when it's sunny, but demand it back the minute it starts raining"

 

Brad v Halifax

22/08/06 - Preliminary Letter sent requesting full repayment of charges

06/09/06 - LBA sent to bank

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  • 3 weeks later...

Just got their standard letter saying that the statements have been ordered and that they don't record manual intervention on my account so looks like we are on our way!!!

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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Hi

 

Handed my letter in at my branch on Wednesday 23 August, got the letter acknowledging it and stating that they do not record manual intervention on Saturday and got home last night to 44 envelopes!!!!

 

Just added it all up on the simple spreadsheet and the charges alone since 1 May 2000 to today are £3,871 and with the interest at the moment added, it amounts to £4,704.45!!!

 

Will send my letter requesting a refund today or tomorrow and see what they say.

 

Thanks

 

Kaz

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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Please Help!!!!

 

About to send the Preliminary letter asking for repayment but stuck on this paragraph

 

 

What I require

I calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest for the sum which you have taken. Total £XXXXX .

I enclose a schedule of the charges which I am claiming with this letter

 

I understand that in the first XXXXXXX I put the total amount of charges £3,871.00 but in the second one do I put the interest total of £833.45 and then the total at the end? I've only used the simple excel spreadsheet to total up. I don't think I could work out the amount of interest charged on an overdraft to save my life!!!!

 

Thanks

 

Karen

August 06- S.A.R. handed into a Halifax Branch

Sept 06 statements received and first letter sent requesting repayment of charges totalling £3,90

beginning Oct 06 received phone call offering £1,397, said would accept as interim payment andLBA letter sent same day

mid Oct 06 MCOL submitted online

end Oct 06 paid in full including interest and court fee - £4,980!

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I don't think you request interest at the preliminary stage; you only add this in when you issue the money claim.

 

Take out this section in the prelim letter and don't put the interest into the schedule - just the charges.

 

Hope this helps and good luck!

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