Arrow Global - Orange

[RossW]

Checked my credit file, Had a default from Arrow for £9.52.

 

So i sent them a letter asking for a CCA agreement (was unaware mobile wasnt covered for this).

 

They have responded with the following

 

Thank you for your letter dated 29/03/2014 and acknowledge your request for documentation pursuant to the Consumer Credit Act 1974

 

The agreement with Orange was not regulated by the above statute, being a service agreement for provision of airtime and/or telephone handset/equipment.

 

We are under no obligation to provide documentation which has previously been supplied. This is evidenced by the payments you made prior to allowing the account to fall in to a default state.

 

[babble about balance]

 

This account is currently being operated on our behalf by allied international credit, please direct all other enquirers to them.

 

 

After some advice to go back at them, My next approach will be my SAR request - how ever mobile phone accounts are somewhat hard to over come, its very annoying to be default for such a small number.

 

Any tips and advice would be most welcomed.

[dx100uk]

do you need it gone then?

[RossW]

Realistically Yes,

 

this happened when i upgraded my contract, as they are now EE, I had to close the old account (Orange) and open the new account with EE. I Paid the early upgrade fee(£120ish) and that was that, I'm still on the same account that i upgraded.

[silverfox1961]

Hi Ross

 

Was the £9.52 the default amount or is that is what is outstanding?

[RossW]

Silverfox,

 

That's the default amount on my credit file, The account is closed. I tried to call orange to pay it and they said the debt has been sold on.

 

I asked them to explain why I've still got my EE contract when i have a default with Orange, and they could not give me an answer - they simply had no clue as to why this amount is outstanding - do i SAR both orange and Arrow?

 

Thanks

[silverfox1961]

This needs to be complained about via snail mail. Filing a default for such a small amount is ridiculous and does not show a true reflection of your creditworthiness.

 

File the complaint with Orange

Ignore Arrow

File a complaint with the Information Commissioner

Write a 200 word notice of correction on your credit file.

[RossW]

Cheers Silver fox,

[dx100uk]

or

 

phone arrows and say i'll give you a tenner if you REMOVE the whole account.?

 

 

dx

[RossW]

or

 

phone arrows and say i'll give you a tenner if you REMOVE the whole account.?

 

 

dx

 

Good point, two SARs would cost me more

[dx100uk]

we've know it to work.

 

however, very obv get it in writing FIRST.

 

remove the whole account TOTALLY

 

or

 

removed the DEFAULTED DATE

and all the monthly 'markers' [ie ALL NEG data]

 

mark the debt SETTLED.

 

dx