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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bryan Carter - 48hrs till Claim Issue - old Cat Debt - Claim Form Received


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I have requested Section 78 request and have not received a response. Therefore it has not been proved that the claimants are entitled to bring this claim.

 

PPI is payable on this account to the same amount or greater than the debt accused.

 

Previous addresses have been used by the claimant, when they knowingly had the correct address. Address that has been used has never been associated with any credit agreement and therefore I can only assume that this address has been used to cause an unfair advantage to the claimant in getting a CCJ issued under default.

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Well before anyone can advise you need to type out their particulars of claim (verbatim less any identifiable data) of what the Claimant is suing for.

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The claim is for £212.41

the amount due under an agreement between the original creditor

and the defendant to provide finance and/or services and/or goods.

 

This debt was assigned to/purchased by Lowell portfolio I ltd

On 15/03/2010 and notice served pursuant to the law of property act 1925

 

Particulars

Re: shop direct - choice

A/C no xxxxxxx

 

And the claimant claims 212.41

 

The claimant also claims interest pursuant to S69 county court act 1984 from 15/03/2010 to date at 8% per annum amounting to 65.47

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Well yes technically I do owe the money.

 

However, the letters being sent from Lowell and Bryan Carter were being sent to my Mums address where I haven't lived for 8 years.

 

It's not a case that I haven't informed of new address either as Lowell had my current address.

 

So these letters as far as they know are not received by me.

 

The court claim form also went to my mums.

 

What if me and my mum didn't speak?

Or she had moved out?

I would never have got that form and the ccj would have been awarded through default.

 

Also I'm pretty sure I'm owed ppi through shop direct as I know I had the insurance for at least 3/4 years and had some fairly big purchases from them.

 

I don't think they've gone the right way about it as they have used an address I have not had a financial link to for 8 years.

 

So why have they used that address rather than my current?

 

To get the CCJ ordered by default as they thought I wouldn't receive the paperwork and therefore wouldn't defend?

 

Okay Kjh Im acting as devils advocate here.so dont take this personally.

 

Previous or last known address is deemed by the courts as lawful service so the DJ will slap them on the wrist and state you should have sent it to the current address.....however do you owe this debt?

 

You wont find a defence drafted with regards to wrong address...there are none...because its not a point that can be used in a defence....if they already had default judgment and you wished to set a side and you had a valid defence then thats a different matter.

 

With regards to the PPI I would advocate you request a DSAR and quantify the amount and submit your own claim...assuming the amount claimed in this claim is correct I personally would pay it ...not worth a CCJ for six years on your CRA.

 

Regards

 

Andy

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But it isn't last known address that's what I don't understand. I have my current address, they've written to me here. I have my previous address where the credit agreement was and they've written to me there.

 

The address that they have written to was before that so surely they can't use a very old address when they know current addresses??

 

So do I not submit a defence?

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You could submit a holding defence which puts them to strict proof to disclose and confirm they have the legal right to purse the debt...I can assure you they will not respond to your CPR/CCA request before you submit any defence.

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Well I have just typed into the search box Shop Direct and found this (it is one of mine) you may have to edit to suit.

 

1. Paragraph 1 is neither admitted or denied with regards to the defendant entering into an agreement referred to in the Particulars of Claim (‘the Agreement’) the Claimant has yet to disclose any such agreement.

 

2. Paragraph 1 is denied with regards to the Defendant owing any monies to the Claimant the claimant has failed to provide any evidence of assignment/balance/breach as requested by CPR 31. 14 and the Claimant is put to strict proof to:

(a) show how the Defendant has entered into an agreement with the Claimant; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

3. As per Civil Procedureicon Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

4. On the alternative, if the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the Consumer Credit Act 1974.

 

5. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

 

Alternatively ring MR C and request a consent order with payment arrangements say over 5 payments and you may even avoid a CCJ.

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Ok thank you very much. Does the balance have to be settled in 5 payments to avoid a CCJ? Is it even worth submitting a defence?

 

I don't know what to do now. This debt was from an ex of mine ordering from my catalogue without my knowledge but obviously I can't prove that

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No thats just a random affordable figure...he may suggest 2 payments....who knows till you approach him? Obviously if he states no chance you will have to submit a defence..this will allow a little more time to get payment together from somewhere if you wish to avoid a CCJ.

We could do with some help from you.

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Phone is quicker ....test the water and if hes interested then put it in writing and request he draft a Consent Order.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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