Advance tickets

[Old-CodJA]

Hi,

Does anyone know what the procedure is if you miss the 'named' train due to a late connection? I frequently book in advance to visit relatives on SWT and the train from Woking has to be the one stated on the ticket but I can catch any connection to Woking. The last time I travelled the connection was a bit late and I only made the booked train by a few minutes rather than the 15 it was meant to be. I just wondered where I stood if I had missed the train?

 

 

The generally accepted rule is that, although you do not actually have a ticket that is technically valid for the later train, if you have been delayed by a late running train causing a missed connecting service, or if any delay is wholly attributable to the rail company, then your ticket will be accepted as valid on the next available service.

 

 

There may be some issues where two companies run trains over a particular route if your ticket says 'Valid on XXXXX services only' (EG; Virgin, SWT etc.) so if there are two trains going to your destination within a few minutes of each other, it would be best to take the one being operated by the specified company, but where very long delays might be incurred, the TOCs will normally arrange to carry each others passengers.

Edited December 9, 2013 by Old-CodJA

[Old-CodJA]

So long as you get their authorisation to change because of a late connection there shouldn't be an issue for you.

 

Feebee_71

 

 

Spot-on, but just saying 'The man on the platform said it is OK' isn't enough

 

Go to the ticket office or barrier staff, get them to give you their name and put their number on the back of the ticket with an endorsement. A booking office should stamp it for you too.