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    • Yes typed it, how would I input it any other way, probably timed out took over half hour. H
    • You typed it in? actually typed it all out? if so, maybe you took too long or something, like session timed out. Does the status show defence filed or no change?
    • Hi just typed all defence clicked next and it's deleted all. Any help
    • I forgot to say, there is one last possibility and that is that they will receive your letter of rejection and simply fold, accept the rejection and refund you. Don't wait too long for this. Seven days maximum – but in that seven days you could send your letter of claim anyway and when that you don't hear from them or when they start mucking around at least you are seven days closer to beginning the legal action – and they will know it (which is the important thing).
    • Okay that is excellent that you have an email between the garage and the warranty company confirming that there is a serious problem with the gearbox. That is very powerful evidence. I think the situation is this: you have sent them a letter of rejection but the reputation of big motoring world is that they won't take a lot of notice and they will try to prevaricate and maybe even blame you. Clearly you don't want the car any more and anyway it sounds as if the cost of repairs is going to be enormous. You don't know if the warranty company is going to step up to the mark but the whole thing is going to take a long time and I understand that you have lost confidence in big motoring world because of this event and also their reputation which you are now discovering on Facebook and on this forum and no doubt elsewhere. On the basis that you don't want the car any more and you want your money back, you need to hurry things along. I think the first thing is that you need to decide if you are prepared to bring a claim in the County Court. Even without the warranty money, the claim is worth more than £10,000. For actions less than £10,000, you bring a "small claim" and this means that even if you lose the case you won't be liable for the other side's costs. If you win the case then not only will you get your money plus interest but also you will recover all of the costs of the action. For actions more than £10,000, you go to something called the "fast track" and in the event that you lose the case, then you could be liable to reimburse the winner some of the costs. This means that in addition to not recovering your own money, you would lose your own court fees and also you would have to to bear the costs of the other side probably something less than £5000 – but as a rough guess. If you bring your court claim then your chances of success are almost 100%. Frankly if you brought a court claim then I can imagine that big motoring world will put their hands up and pay you out rather than face go to court and losing and getting a judgement against them. However, it you need to consider that this is a risk factor – although my view it is a negligible risk factor. If you did bring a court case, it wouldn't be instant. If they put their hands up then it would probably happen very quickly. If they didn't put their hands up then you could take anything up to a year for the matter to be resolved and during that time you would be without your car and without your money and in the middle of litigation. I'm explaining this to you say that you understand how it works. Bring a court case would be really the last resort when everything else has failed. However, I'm quite certain that you would win and it would be stupid of big motoring world to try to resist. In order to bring a court case you would have to send a letter of claim giving them 14 days to accept rejection and organise the refund otherwise you would begin the claim. Don't imagine that you could bluff this. If you did send a letter of claim then you would have to go through with it otherwise you lose all credibility and you might as well pack up and go home. So with this in mind, here are possible courses of action you could take. You can simply wait and see what their reaction to your letter of rejection will be. However they may not reply or else they may find some other reason to delay and of course during that time you will be without your car and without your money blah blah blah, not knowing if big motoring world were going eventually to start acting sensibly and respectfully towards you. The second thing you can do – and I think this has been suggested on Facebook – is that you can go along there and simply make yourself present and talk to other customers and generally speaking make a nuisance of yourself and embarrass them to the point where you would be explaining to other potential customers to be careful, to look on Facebook, and to do some careful research before they put their business to big motoring world. This has a reasonable chance of success although you would have to be careful. You should go accompanied by a friend and there should be no anger, no arguments, nothing that could be considered as being overly aggressive so that big motoring world would have no justification in kicking you out or even worse, calling the police. If you did this, then I would suggest that you record everything on the telephone carried in a pocket. A fully charged battery will probably keep a voice recorder and a telephone going for more than 20 hours or 30 hours. The other person can video any incidents so that everything is clear and you can inform big motoring world then it will be going up on the Internet. If you did this, my favourite option would be to issue the letter of claim giving them 14 days, and then going along to big motoring world with a copy of your letter of rejection and a copy of the exchange between the mechanic and the warranty company and a copy of your letter of claim – all settled together – and probably about 20 or 30 copies in all and I would start handing them out to any customers who came in. Big motoring world will soon get the picture and they will either move your the premises in which case you stand outside and carry on doing it or they will finally give in. Of course there is a chance that they won't give in and they will simply call your bluff – but in that case I think you have no choice other than to follow through with your 14 day threat in the letter of claim and to begin the legal action. At the same time you should be putting up reviews on Google and also trust pilot explaining exactly what has happened and also explaining that the mechanic has confirmed to the warranty company that there is the serious problem, that you have asserted the right to reject and that this is been ignored by big motoring world and that you have now sent a letter of claim and that you will be starting a legal action in 14 days. Once again, don't bluff about the legal action. If you threaten it – then you must mean it – and on day 15 you click of the claim. You don't need a solicitor for any of this. It's all fairly straightforward and of course we will help you all the way that it the decision is yours to make and I think you need to make it fairly quickly. I think the cost of starting an action for about £13,000 is 5% and then also if it goes to trial which I would say is almost impossible – there would be an additional fee. You would claim interest at 8%. A judge might award a lower figure but frankly if you can show that big motoring world is attempting to ride roughshod over your very clear statutory consumer rights, I can imagine that the judge will want to show displeasure by awarding the full 8% which is a pretty good rate – even though it's not compensation for the hassle and the distress you are going through. If you decide to get solicitor, then if you win the case, because it is over £10,000 you will recover some of your costs but you won't recover all of them. If the solicitor begins by having exchanges of letters then I doubt whether you will be up to recover the cost of those and you could easily find that you're chalking up 500 quid or even a thousand simply on initial exchanges of correspondence. Also you need to bear in mind that if after having exchanges with a solicitor, big motoring world cave in – then you definitely won't get those costs back because you won't have gone to court and therefore a judge will not have made the order for payment of those costs. I suggest very strongly that you avoid paying any money for a solicitor and that you do it yourself. It's not a big deal – although you will have to you react quickly to the help we offer on this forum. Also, an additional benefit is that you will learn a lot and you will gain confidence and eventually you will feel good about suing anybody else who gets in your way. Nothing not to like! If you do decide to instruct a solicitor then you must take control of the solicitor. Most of them prefer to sit in an office writing letters on the clock. If you do decide to instruct a solicitor then you must instruct the solicitor very firmly that they should send one letter of complaint giving seven days. A second letter – a letter of claim giving 14 days and that they must then begin the action. If you don't do this. If you don't take control then it will simply cost you money, you will be without your car even longer and of course without your money. The whole thing is a nightmare. I think I've laid out the options but please do ask questions. I hope you can see that this is the kind of advice that you won't be getting on Facebook. Nothing against Facebook. It's good as a meeting place and to make people realise that they aren't on their own – but after that the advice given is weak and confusing.  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tribunal advice needed - complex question


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My experience is that, sadly, people regularly get away with failing to comply with Tribunal orders for the disclosure of documents. The same is also true of the court system although the courts are now tightening up.

 

It is not uncommon to see people debarred from producing evidence due to failure to comply with orders, but I would say this is the exception not the norm and is generally reserved for serious or repeat offenders. I personally would not get too excited about this kind of stuff unless it genuinely makes a significant difference to the case.

 

I have never heard of anyone getting a criminal conviction or a fine for this kind of stuff, although I guess it has probably happened to someone somewhere. It is my understanding that issue of fines is not in the jurisdiction of the Employment Tribunal.

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Just got a letter from the tribunal and it states," that parties who bring tribunal claims are under a duty to progress them".

 

I have been late in complying with the judges orders.

 

So it seems they aren't too bothered about time scales they have set.

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The point to remember is that the Tribunal does not employ someone to sit there and monitor all the cases that are going on. Accordingly noone would notice that something has been filed late unless one of the parties writes in to tell the Tribunal about it requesting some sort of order. Otherwise the judge wouldn't find out until the hearing (and might not even notice if everything is sorted by then).

 

That said, I would always advise being very careful to comply with the time scales even if the other side does not. It shows disrespect to the Tribunal. If it is obvious that you have not complied with court orders, especially if that failure is serious or repeated, it will wind-up the judge. It also adds to the risk of being ordered to pay costs - generally this kind of thing would not be enough by itself to justify a costs order, but if other aspects of your case are misconceived or unreasonable it all adds to the general picture.

 

With disclosure of witness statements, what I suggest is sending the Respondent's representatives an email on the deadline or the day before stating that you are ready to exchange witness statements, and asking if they are ready too. Don't send them your statement until they have confirmed that they are ready to exchange. If they aren't ready to exchange and there is delay, you will then have the email to prove whose fault it was if you need to.

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okay next instalment - I received a note today from the other party's solicitors - they now have the case management order and are preparing a bundle. They have advised they will not include two of my documents in the evidence bundle. One is a signed affidavit (on public record) written by the respondent some weeks ago in relation to a case in the high court and the second is a proposed compromise agreement which they have refused on grounds it was "without prejudice".

 

Does the Respondent have authority to refuse evidence?

 

Both docs are central to my case, the first includes the respondent stating on public record that I was made redundant (which is central to the EDT, and thus central to the jurisdiction matter of the PHR). It discredits the respondent and will hopefully support a motion for estopping the respondent from denying I was made redundant.

 

The second document was originally issued without prejudice. I intend to submit this as evidence "of any other wrongdoing" as outlined in the third last paragraph here: http://www.wisewouldmahony.com.au/index.php?id=308 Apparently "without prejudice" is not valid in all circumstances. In the document (a proposed compromise agreement) the respondent refers to the dismissal "by reason of redundancy". This fundamentally supports my point that (a) the respondent is lying on record in the tribunal, or (b) they were prepared to lie in the document, either way it demonstrates they are prepared to retro-alter the dismissal reasons to suit their needs - which is wrongdoing.

 

Can I force the inclusion of these docs in the evidence bundle?

 

Is it likely the Without Prejudice evidence will be accepted?

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Thanks but this is already in relation to a preliminary hearing scheduled for Oct 28th. Are there different types of preliminary hearing? Is it likely a further pre hearing would be granted?

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One more thing...

 

The respondent's solicitors have asked me to send them documents relating to my new employment (such as my offer letter and new contract) which they intend to use against me.

 

Am I obliged to provide this? Surely not...

 

Excerpt from correspondence:

 

 

"Additional documents required

Please forward to me for inclusion in the bundle any documents relating to the date you started work at [new company] – for example, your offer letter and contract of employment.

 

I hope to have the paginated bundle, including my client’s documents, to you tomorrow so that you have it over the weekend to refer to in your witness statements. Therefore, please send me your [new company] documents as soon as possible."

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you expect them to provide documents you can use against them, don't you?

 

Good for the goose, etc

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I don't want to comment on the affidavit without knowing what it says or how it relates to your case.

 

You can't include the compromise agreement. You cannot use evidence of settlement negotiations as evidence - it is covered by 'without prejudice' privilege. It is also not relevant to your case. Anything post-dismissal is not relevant to the issue of liability. Your claim is based on the dismissal, it is not based on whether or not the employer is a nice company.

 

Regarding their request for your contract/offer letter, what have you been ordered to disclose? In any event, if you don't disclose something here this would work against you. Part of an award for unfair dismissal would include an award for lost wages. This award will not cover any period after you had found a new similarly paid job. If you don't provide evidence of when you started a new job you can expect that the Tribunal will resolve any doubt against you and that any financial award made in your favour will be deducted accordingly.

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Steampowered is right, you can't use anything related to the compromise agreement.

 

You might be able to use the 'affidavit'.

It depends on several things, starting with, what exactly do you mean by 'on public record'?

 

As for the documents they've requested relating to your start date:

What's the date on your offer letter?

If the date is before 28th February; it's to your advantage to show that you procured new employment before their alleged breach.

Although it'll probably show a start date in April, send it anyway.

But take half a dozen copies of it with you to the hearing in case they don't include it in the bundle.

 

Unless you have another document from your new employer confirming your start date, you'll need to send a copy of the first page of your contract.

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Thanks but this is already in relation to a preliminary hearing scheduled for Oct 28th. Are there different types of preliminary hearing? Is it likely a further pre hearing would be granted?

 

 

Apply for the issue to be included within 7 days of the hearing and make it clear you have copied it to the other party.

 

A 'Without Prejudice' document can only qualify for the label it if is a genuine WP *only*. I believe you are arguing the WP is an abuse of process to veil dishonest or unacceptable behaviour by the other side? There is case law on this, but you need to persuade the tribunal the WP doc was not a genuine WP. For example, intimidation.

 

PS If as steampowered states it is post-dismissaL, don't waste your time with it.

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apologies for the radio silence... PHR on Monday!

 

Interestingly the Respondent contacted me on Friday (prior to Monday's submission deadline) asking to settle out of court and pay everything owed etc... we met for a coffee, discussed the proposal and I agreed to settle. I followed up by email confirming happy to settle etc. They then made no further communication and have not settled. I was a little suspicious on Friday and spent the weekend preparing final docs for Monday just in case... hoping I wouldn't need them. I asked on Monday and had a "just waiting for confirmation" response and I've heard nothing since.

 

Bizarre.

 

Anyway the hearing is on For Monday. I have the Sworn Affidavit back in the evidence bundle which is great as it demonstrates a case of the respondent lying to the Tribunal. The "Without Prejudice" doc is out for now. This case is also becoming incredibly complex, it won't help to go into all the details but as a brief snippet:

 

The Chief Exec who made me Redundant has subsequently resigned and has provided a witness statement in support of my case. Upon discovering this on Mon, the respondent has applied to "Join" said ex CEO (and former founder/shareholder) to the Respondent in the Hearing. I'm not even sure how this would work but technically it means that he would be testifying against himself in some manner... yeah really

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Haha... you'd think. Well it is actually a Ltd company. The Respondent has claimed that the ex-CEO was working as a disqualified Director therefore cannot claim any limitation of liability, apparently under these rare circumstances he becomes personally, jointly and severally liable for the debts of the company over the duration of his directorship (which includes the date of my dismissal but not the date of the Tribunal). Application remains to be accepted/declined.

 

Personally I would welcome a supporting witness on the opposing bench... I think.

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That sounds very odd. I can't imagine the Tribunal would want to sort out arguments about whether the company itself and its former Director should be jointly and severally liable for the claim.

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The Respondent has claimed that the ex-CEO was working as a disqualified Director therefore cannot claim any limitation of liability, apparently under these rare circumstances he becomes personally, jointly and severably liable for the debts of the company over the duration of his directorship (which includes the date of my dismissal but not the date of the Tribunal). Application remains to be accepted/declined.

 

Personally I would welcome a supporting witness on the opposing bench... I think.

 

RCW It is a criminal offence for a disqualified director to breach the disqualification. Subject to imprisonment. Whilst it might not be the tribunal's jurisdiction to rule on his legitimacy, you might do well to distance yourself from this character. Use his witness statement by all means but make clear you view him as a hostile witness.

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That sounds very odd. I can't imagine the Tribunal would want to sort out arguments about whether the company itself and its former Director should be jointly and severally liable for the claim.

 

They do have to do this quite a lot as it is important the correct parties are identified as to liability issues. If a party has applied to have this amended the tribunal are obliged to make a ruling on it.

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They do have to do this quite a lot as it is important the correct parties are identified as to liability issues. If a party has applied to have this amended the tribunal are obliged to make a ruling on it.

 

I would have thought that the ET would only resolve the employment claim, with any follow-on claim by the company against its former director for a contribution towards the ET award being dealt with by the company suing its former director in couty court?

 

I could be wrong though.

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Is it possible that there is a hidden agenda here, as the the company seems very clever and clued up on how to dodge this payment.

 

Hi Smokejumper - yes they have hired a team of solicitors that have far outweighed the cost of the claim. The not so hidden agenda is in response to their finding out the ex-director has issued a statement supporting my case. They are presumably of the opinion that if he is joined in liability to the Respondent he will be unlikely to continue to support my case.

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RCW/ steampowered: It does seem unusual that a company would want to air its potential illegal activities in a court of law! However the OP need not concern himself about correct identity of respondent as the tribunal will sort all of that out, as long as the claimant's intention is clear.

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I wish you all the best, sorry I can't help any more than that.

 

These solicitors are very clever it is almost like a game of chess.

 

One thought though, if your new witness has already provided a statement, then I don't see how he can get round that if he doesn't continue to support you.

 

Hopefully he has already done enough damage.

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Yeah it's like a really long, drawn out game of angry chess. When you don't know the rules and you've gambled your life savings on the outcome. Then your opponent hires a Grand Master and blackmails your castle.

 

No match for the consumer action group though!

 

Even if I lose it's been a valuable experience. I've learnt a phenomenal amount about legal process and Employment Law which over the course of my lifetime will be of more value than the money I'm claiming today. Stressful but priceless. But enough loser talk for now... let's wait for the PHR outcome first!

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