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    • If you're set on pursuing the receiver then a complaint to his governing body (if any) might be a sensible low risk first step. You need to confirm what qualifications he actually has. I don't believe an LPA Receiver necessarily needs to be a licensed insolvency practioner, although he may be. Or he may a chartered surveyor. I note you say "LPA" and "fixed charge" receiver, but aren't those two different appointments with different remits? What relevant powers are given in the mortgage terms and security? Or if that's unclear then how was the appointment described to you? Ducking back to the comment I made earlier, you consulted a solicitor who advised a claim against the receiver. How did he advise that you do so?   Some background reading (accepting it's from 2013 and you may be working off more recent preceded overturning this) .. LPA receivers owe very limited duty to borrowers; a reminder WWW.WRIGHTHASSALL.CO.UK As lenders rely more and more on their powers to appoint an LPA Receiver, a recent case has clarified the Receiver’s obligations, both to the lender and its borrower.  
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    • Nick Wallis has written up the first day of Angela van den Bogerd's evidence to the inquiry. I thought she was awful. She's decided to go with being not bright enough to spot what was happening over Fujitsu altering entries on the Horizon system, rather than covering up important facts. She's there today as well. The First Lady of Flat Earth – Post Office Scandal WWW.POSTOFFICESCANDAL.UK Angela van den Bogerd, on oath once more It is possible that Angela van den Bogerd and her senior colleagues (Rodric Williams, Mark Davies, Susan...  
    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
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Claiming back bank charges.


ctid1987
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Ive SAR'd Nationwide for my Mrs Nationwide accounts.

 

Worked out that since 2006 they have charged £495.58 of which Compound Interest of £163.02 (I think I should add)

Gives the total of £658.60

 

I have highlighted all of the statements that include the charges, and also have a print off of the compound interest at 8% spreadsheet.

 

Can anyone help me word a letter to them with a bit of a sob story. Obviously plenty of charges indicate we haven't been the best at managing our finances. My wages get paid into my own account, so they dont see that. But we do get Child tax credits and Disability living allowance paid too for one of our children. Things haven't always been easy (although we are better off now)

 

What do you reckon?

 

Thanks,

Tony.

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Actually Ive found one -

 

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Dear Sir or Madam,

 

Account number: [insert the number of the bank account you are writing to reclaim from]

 

I am writing to request that you repay all the charges in relation to direct debits, unauthorised overdrafts and standing orders that have been applied to my account in the past six years.

 

I believe the fact that I have been incurring bank charges goes contrary to the aims of the Lending Code (Section 9) and Banking Conduct of Business Sourcebook (section 5.1.4 ‘in particular, a firm should deal fairly with a banking customer whom it has reason to believe is in financial difficulty’). My personal situation has been affected by the charges leaving me in financial hardship and I am writing to request that you take the following grounds into consideration:

 

[Now you need to tell your own story... we can’t write this for you

 

Explain why you think charges were unfair in your own words (see examples in the guide). You should try and include examples which demonstrate as many of the following points as are relevant.

 

Can’t pay for necessities.* You’re struggling to meet basic necessities eg mortgage, council tax, food, utility bills

Can’t pay debts. You’re struggling to make loan and credit card repayments

Income eaten by charges. Your income’s being eaten up by repaying charges (eg you’re being asked to pay £50 of charges from a £100 weekly benefit income)

Payments regularly returned. Your payments regularly get returned unpaid as you’ve not enough money in your account

Substantial drop in income.* For example, you’ve lost your job, started a lower paid job, needed to take parental or carers leave, your partner has died, you’ve separated from your partner, you’ve started full time education or you/your partner has been/gone to prison

Disability or illness. You’ve needed to increase spending on something due to a disability or serious illness

Going bankrupt or into debt management. You’re going bankrupt, getting an IVA or Debt Relief Order or are in a debt management plan

Living off credit. You’re living off credit and regularly need to increase your credit limit

Regular credit card cash withdrawals. * You are using regular cash withdrawals from credit cards to make ends meet

Frequently over overdraft limit.* You frequently go over your overdraft limit. In earlier incarnations of hardship rules this was explained as having more than £500 of charges a year – so that seems a good benchmark

Bank charges have hurt your situation. The charges have contributed to making your financial hardship situation materially worse

The charges are disproportionate. If you unintentionally slipped over your limit by a few pounds and the charge is a lot higher than the ‘offence’ eg you go £1 over but charged £35.

You are / were stuck in a cycle of charges you cannot break out off. If you’ve had charges on charges, and were stuck in a trap of not being able to clear them before new daily or monthly fees are added on top.

 

Delete these instructions when you’ve written your section]

 

The charges total £[insert total of all charges] and I ask that you repay me the full amount.

 

[use this sentence if you want to include interest or delete]

Plus as I believe I have been unfairly deprived of the money I have calculated £[insert total of interest] interest at the statutory rate, the amount a court would award and I ask that this be added to my claim to give a total of £[insert total of charges plus interest].

 

I have attached a full schedule of the charges with this document.*

 

I look forward to a full response to this letter within 14 days and if I do not receive a satisfactory response I intend to pursue my complaint to the Financial Ombudsman Service or small claims court at the earliest opportunity.

 

Yours faithfully,

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

I think this will be ok to adapt to suit?

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