Who is responsible for this?

[locutus]

Get Lee to take a look from his side

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

Vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected]

quoting ‘WRT135 – CAG Forum’ in the

subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

[locutus]

Rather than deciding who is at fault, complain to both.

 

Both will have a complaints procedure, and it will be listed on their website somewhere under "Code of practice". Follow that and this will get resolved.

 

Get Lee involved as he is a good guy, and always fights hard for customers, and he has a deep knowledge of the whole industry.

[locutus]

Follow the advice posted by Lee above, or the handsome guy in post #6 to get Lee on board and able to check everything on your account.

 

Regarding the post office, [email protected] is the MD of Post Office Telecom. Send him an email and get him to look from their billing point of view.