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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Buying used car - No V5


fordy1012

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Hi all,

 

New to the forum, just after some opinions really.

 

I am buying a used Audi S5 from a local dealership who received the car from a local VW main dealer as they have an agreement to take in their P/X vehicles.

 

The VW dealership has yet to receive the v5 from the previous owner, thus the dealership I am buying the car from also have yet to receive it. I have carried out my own HPI check, and confirmed the VIN matches the VRM thru the DVLA database.

 

I need the car pretty soon as mine is sold.

 

I have agreed to pick the car up later today, but with a clause in the invoice that once received, if there is anything wrong with the v5, or any discrepancies, they will refund me in full for the car.

 

I trust the dealer selling me the car, but obviously as it was a PX, have no contact with the previous owner who has assured that he will send the V5 to the VW dealer asap, who will then send it on to the dealer from whom I am buying the car.

 

Would you say this is enough cover to go ahead with the purchase?

 

Thanks so much in advance.

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PS, there is 6 months tax. I am due to pick up in 2 hours, so any advice would be great.

 

 

 

get the dealer to put it in writing that he will pay the £25 for the new v5 if it doesn't show up within say 14 days. you then just apply for a new one if it doesn't appear.

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