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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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      BankFodder

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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      BankFodder

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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
      WanTToMoveOn

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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      BankFodder

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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Advice Following Repairs

Wolf-fi

By Wolf-fi
in General Motoring Issues

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Wolf-fi

Wolf-fi

Posted
Posted

Towards the end of last year we had to have major repairs done on our vehicleresulted in a new engine being installed. After pick up the car was running like a dream. Prior to going in the pull handle to open the bonnet was faulty but this was replaced/repaired during the engine install.

 

Approx two weeks after pick traveling home one night during windy conditions the bonnet flew open hitting the windscreen causing the windscreen to break, the bonnet was wrecked and minor damage to the roof. This was then sent along by the insurance company for assessment. The outcome was that the clip holding the bonnet was faulty/eroded and not capable of holding the bonnet shut.

 

My question is - shouldn't the garage installing and working on the new engine etc and doing the repairs at that time have noticed that this clip was on the way out and have had a duty to replace it?

 

Any advice on this would be grateful? To say that I am extremely frustrated as we now have another problem and it looks like costing us a small fortune which we don't have is causing me endless worry. Unfortunately we need the vehicle for traveling to work.

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oddjobbob

oddjobbob

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Nope. It's been ok for 3 months.why would they have spotted it when it's your car and yet you didn't spot it? (presumably you top up the oil, water, screenwash etc)

 

They replaced the cable / pull handle at your request, but why are they liable for a rusty clip?

 

And why is something always someone else's fault?

 

I think you'll be very lucky to get anywhere with this one, although I am sorry that the bonnet flew open as I've had that happen and it's disconcerting to say the least.

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belfast4

belfast4

Posted
Posted
Towards the end of last year we had to have major repairs done on our vehicleresulted in a new engine being installed. After pick up the car was running like a dream. Prior to going in the pull handle to open the bonnet was faulty but this was replaced/repaired during the engine install.

 

 

 

Approx two weeks after pick traveling home one night during windy conditions the bonnet flew open hitting the windscreen causing the windscreen to break, the bonnet was wrecked and minor damage to the roof. This was then sent along by the insurance company for assessment. The outcome was that the clip holding the bonnet was faulty/eroded and not capable of holding the bonnet shut.

 

 

 

My question is - shouldn't the garage installing and working on the new engine etc and doing the repairs at that time have noticed that this clip was on the way out and have had a duty to replace it?

 

 

 

Any advice on this would be grateful? To say that I am extremely frustrated as we now have another problem and it looks like costing us a small fortune which we don't have is causing me endless worry. Unfortunately we need the vehicle for traveling to work.

 

 

 

 

what sort off car is it? a renault by any chance.

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Wolf-fi

Wolf-fi

Posted
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Posted

To an untrained eye the clip appeared fine whereas to professionals it may look very different, and no we did not ask for the handle to be replaced. It wasn't ok for three months it was approx two weeks after it left the garage that the bonnet flew open. We collected the car at the end of November and the bonnet flew open around 8 December!!!! (Fingers weren't typing in sync with brain on original post)

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