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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Advice needed for my disciplinary hearing


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The legalities are pretty much that they can just let you go. Apologise and offer to make the time up at a time convenient to them, not you.

 

*ask* if your dad can come with - they can refuse as legally it's a union rep or colleague to accompany.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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'Declining standards of work' suggests that your work was of a higher quality before. Have you ever been spoken to about your work prior to this?.

 

yes, she has already posed this - uniform standards and far more seriously, hygeine procedures.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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you have been there 5 months. They can follow NO PROCEDURE AT ALL and as long as it isn't gender/race discrimination etc, you can be dismissed never mind a warning!

 

Ignore the posters advising you on technicalities. They do not apply here and will only get the employer's back up. Work on your sincere apology.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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But I would advise against going into the meeting grovelling and apologising unreservedly, especially on the advice of people posting on this thread who feel the employee is always in the wrong.

 

1. sincere apology isn't grovelling, nor is offering to make the time up

2. she is, self admittedly, in the wrong. that is why I feel she is in the wrong - I'm not imagining it, it's via my magic power of reading comprehension!

 

anyway. Rachel, I do hope it has gone ok - updates appreciated!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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  • 3 weeks later...

let's remember OP has been there for about 6 months.

 

They can dismiss. she needs to sharpen up.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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There is also the possibility that Rachel isn't suited to work requiring a high level of detail. That could be a really useful thing to take from this too. So whatever happens she will have information to make better decisions in future.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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