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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tv License Visit


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It's worth remembering that CAG is about "standing up to consumer bullies or dealing with other consumer rights". As such, the advice to just do what you are told by an organisation that lacks any real authority isn't really what would be expected here.

 

And this is the issue: TVL are bullies. They send out millions of threatening letters every month, they run an extensive "home visit" programme, again with millions of attempted contacts every month, and their process is not (unlike the Police, DVLA etc.) written into legislation - and can be ignored, if you choose.

 

The "bad and dangerous" bit comes in with the alarming frequency with which TVL embark upon false prosecutions. The best way to avoid being falsely prosecuted is not to speak to them - and since there is no legal requirement to speak with them at all, that's all good, surely? And of course, letting them in once is not the end of it, anyway. Assuming that the "visit" goes well, you can expect them and their letters back again 2 years later, or sooner (because their administration is not all it should be).

 

Going back to the purpose of the forum, the way to beat these bullies is simply to know your rights and exercise them. I'm not sure I understand why anyone would consider doing anything else - what possible purpose would it serve?

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It might give them the peace that they seek and end to the matter, if they are genuine cases.

It won't - we already know that.

 

I see my view on this is similar to late MARTIN3030 who ran the site. His words were, "But its not a responsible course of action to be suggesting members ignore correspondence or visits, given that we know should it be escalated,the consequences can be inconvenient and stress for many. These are not things that the site would agree with nor suggest."

And I would agree, IF that correspondence is sent in good faith, and is legally compliant. I have reason to believe otherwise.

 

Despite their poor admin skills, the enforcement department don't always continue to hound you after you've satisfied their inquiries. My friend that I referred to before, showed them his setup. Showed them that he only watched DVDs and also only used his TV as a monitor for his games consoles. They were happy, he never got another visit after that, only a letter every few years confirming the situation was still the same. They haven't sent anyone back to check he isn't lying because of his previous co-operation I assume. He's happy with the peace and quiet, and even though he didn't legally have to, is happy that he did let them in.

I don't have any issue with anyone making an informed decision about this. But let them do so in full knowledge of all the facts.

 

Listen, the OP has two pieces of advice and can choose to do what they wish. I'm sure they realise that they don't legally have to answer any questions, but if they do it could mean the peace that they seek. It's really up to them.

It cannot lead to permanent "peace". It is not possible within the BBC's policy.

 

The broader point, of course, is that we do not have house-to-house enforcement (at least not in any other area of law). That's because being free from the arbitrary scrutiny of the State is an important part of our freedoms. So, although I am happy for individuals to make an informed decision on this, I do think that they are letting the side down, if they agree to the visit.

 

If I choose to live legally without a TV licence, that is my prerogative. And I don't see the BBC/TVL as having any legal or moral right to challenge that in any way.

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What is this loop hole then I need to know:lol:

 

I don't think there is a "loop hole", as such.

 

If you have no need of a TV licence, you can ban TVL from your premises. This is known as "WOIRA" - withdrawal of the implied right of access. It's the most basic form of a set of common law rights that you have over your own home. For various reasons, it's not favoured by many TVL opponents. But there are variants - such as banning only Capita, which don't have quite the same issues.

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A right is a right. I don't agree with people breaking the law, but at the same time, the law grants them particular rights, that have not been over-ridden in legislation, and therefore still apply.

 

The BBC (if it thinks it appropriate) should seek to have the law changed. The resulting public debate should throw the spotlight on its present dubious activities very nicely.

 

BTW, I don't see this as a "loophole" because it was clearly intended by legislators that it should be this way. It's only the BBC and its supporters who seem to question that.

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If there were no genuine tv licensing evaders out there and everyone who needed a license paid for one, I'm sure there would be no capita chasing unpaid tvl fees.

I'm not sure that it is in the interests of Capita and the BBC to catch all the evaders. This is a valuable contract for Capita, so why jeopardise it by being too efficient?

 

People who don't need a licence wouldn't have any bothering visits and everything would be great. But we don't live in an ideal world. I'm sure everyone who gets stopped at customs isn't a drug smuggler, but because drug smugglers exist they have to do the job.

It's a natural to confuse these things, but one's home really is protected under both historic and modern rights, whereas when you step across the borders of the country or onto a plane, airport, port, etc., you are subject to many special provisions designed to protect the country and its revenues.

 

If you ask me, outsourcing to capita isn't the best idea when capita give their own employees targets to meet rather than catching genuine tvl evaders. It's too much about targets and profits for them.

I agree.

 

If the money raised from license fee is really in the public interest, the BBC should take it back in house and look to change to the law on what methods they can and can't use to catch evaders. So long as its done and administered correctly, it has to be more successful than the current methods.

So why does the BBC not do this? Could it be that they don't want the public to know that TVL is the BBC? Could it be that they know they wouldn't be more efficient? Could it be that they can't rely on this/any Government to grant more powers, or that there is a real risk that greater powers would be ruled disproportionate to the offence?

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Maybe not. But it really doesn't matter because the vast majority of defendants are convicted on the basis of their own confessions. TVL doesn't generally seek or capture physical evidence of evasion because it doesn't need to.

 

I would highly recommend that anyone who is interested in this issue spends an hour sitting in on one of the TVL sessions at their local court. It is a real eye-opener - British justice at its finest. :sad:

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I was discussing the concept and indeed the reality of people having equipment to delay what they receive. Yes, it may be "live" as its being broadcast, but its not live on your tv. It's reaching it a few minutes later.

 

How are they being delayed - if it is some kind of recording, you sill need a licence.

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It's not like somebody has just made up this rule and applied it and tried telling everyone it is right.

The BBC has done exactly that - the legislation makes no mention of inspectors or letters or any of the main process of TV Licence enforcement. That's all been created by someone (probably the GPO as was) and is now the property of the BBC.

 

If you are proved to be in breach of the law on this matter, do you not end up in court and get fined or imprisoned if you are found to be guilty?

Law enforcement does not give the Law enforcer complete freedom to do whatever they want. We have laws that apply to them, too.

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Because the government that governs my country has said it is law that if I watch live tv (regardless of what I watch) I need a tv license...

 

I think the problem is that you are looking at this one requirement in isolation. We also have laws against Harassment - yet TVL harasses people, we have laws against Malicious Communications - yet TVL sends millions of such items a month, we have laws requiring fair trials - yet in most TVL trials the defendants stand no chance because the BBC's resources are so vastly bigger than theirs.

 

More seriously, these points have been put to Government (both this one and the previous one) who have confused these law enforcement issues with BBC independence (quite how they can do that is beyond me) - but what that means is that the normal process of democratic protest is unavailable. The battle for the truth therefore takes place in forums like this.

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