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Request for refund of charges levied by Natwest.


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Welcome to the CAG and as I'm sure you will realise they will respond with something like charge are fair trasparent and comply with all aplicable laws and regulations. Do not let that put you off because you will win. I would suggest you prepare yourself for battle by reading the threads on the successes bit of NatWest so that you are confident when the going gets tough. Remember to keep us all updated and Good Luck

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Just recieved a response - they have offered £355 pounds as a goodwill gesture believing that their charges are ' fair reasonable and transparent'. They 'consider the amounts debited to your account...strictly in accordance with your agreement with us' and 'complies with all applicable laws and regulations'. They include a bit of blurb about the Office of Fair trading invetigation into credit card charges and that they 'do not accept their findings to credit card fees'. All hot air if you ask me and it makes little sense in light of my request to get my bank charges back; in fact bears almost little relevance atall and appears purely misleading.

 

In their words 'my complaint is [not] resolved to my satisfaction' so .... on to the next step.

 

I will seek other similar experiences from here and try to anticipate the next communication from them. Any information of course gratefully received.

 

Thanks indeed to Natweststaffmember. I checked the links, not fully but will continue.

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accept their pathetic offer... as part settlement of the full amount, then drag them through the courts til you get full satisfaction

 

do you reckon they'd let you off if you offered to cough up $1000 short of what you owed them?:rolleyes:

 

xxx

My Thread: HSBC Glee!!!!

18/07/06 - 1st letter delivered by hand : £2,363.00,

01/08/06 - 2nd letter delivered by hand,

15/08/06 - Money Claim Online submitted.... £2,980.47 inc. interest & court cost

21/08/06 - offer of £1998.87 received = too late suckas!!!

22/08/06 - MoneyClaimOnline 'Acknowledged'

06/09/06 - 1st Letter received off D&G solicitors

15/09/06 - full offer made

20/09/06 - full payment + £50 received = £3030.47 :D

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Hi NewLiberia

 

Don't forget to open your own v's thread in the NatWest section and place all your actions in that thread as in here it has restricted viewing for greeting newbies and under the Natwest section you will have many other Natwest users to reply to your thread.

 

the easy link is "List of Banks" thread at the bottom of this post.

BL:)

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