Jump to content


  • Tweets

  • Posts

    • Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this? Every day is a school day.
    • Hi Guys, well a year on and my friend has just received this in the post today, obviously a little scared so looking for more of your advice.  Letter from the NCC dated 1-May-2024 is as follows.......   Before deputy district judge Haythorne sitting at the national business centre, 4th floor st Kathrine's house Northampton Upon reading an application from the claimant  it is ordered that  1. The claim be sent to the county court at #### (Friends local Court) Because this order has been made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.  A party making such an application must send or deliver the application to the court (together with any appropriate fee) to arrive within seven days of service of this order.  If the application is one which requires a hearing, and a) the party making the application is the defendant: and b) the defendant is an individual, then upon filing of the application the claim will be transferred to the defendants home court.  In all other cases requiring a hearing the claim will be transferred to the preferred court.    As a result of an order made on the 1 May 2024, this claim has been transferred to the county court at ##### (friends local court) 
    • I am heading over to hers tomorrow so I will find out.  Will there be something written in the agreement or does it depend on the agreement its self ? Just so I know what to look for, so I can provide as much information as possible on here. 
    • The answer to this is going to depend on what the agreement your friend signed says. Or contact the housing provider and ask them.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

claiming from Santander/Genworth - Debenham's store card in 2001 - santy are being VERY obstructive


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4052 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Has anybody had any success with claiming from Santander/Genworth recently. I've been following this forum with interest for some time. My wife took out a Debenham's store card in 2001 that had an 'Account Cover' tick box on the application form that she was duped into ticking. Since March 2012 I've been pushed from pillar to post by Santander (previously GE Capital), the FLA, Genworth (otherwise known as Financial Insurance Company Ltd) and FOS.

 

The current situation is:

 

Santander say: 'you signed the application form with the tick on it' we didn't missell anything.

The FLA agreed with them

The FOS say: by rights, it's the underwriter (Genworth) that's liable

Genworth say: we didn't sell the policy .. it was Santander.

 

I seem to going round in circles. Has anybody had any success? If so, how did you get them to pay up ?

Link to post
Share on other sites

Thanks to all. I just wrote another letter to fos asking them to give me some kind of feedback. Reading the other thread it looks like some people have had recent success. Maybe if I 'prod' hard enough something will happen.

Link to post
Share on other sites

  • 1 month later...

Got a reply from fos on 12th Feb. They say they now have enough to 'setup' my case.

1st March: got letter from Genworth saying they are contacting the seller of the policy (that'll be Santander) and they'll get back to me within 2 weeks.

Sounds more hopeful.

Link to post
Share on other sites

Hi tedney, Yes, it was FOS that put me onto Genworth. I found that the FLA were a waste of space so I eventually went to FOS. Here's the timeline:

 

18th July 2012 Wrote to FOS complaining about Santander

9th Sep 2012 Sent a chasing letter to FOS requesting acknowledgement

17th Sep 2012 FOS wrote saying they had an unprecedented volume of cases but are working on it.

17th Oct 2012 FOS wrote saying that they couldn't pursue Santander but it might be possible to go after Genworth (the underwriter). FOS said that they had written to Genworth tyo complain.

24th Oct 2012 Genworth wrote saying they were not liable because they didn't sell the policy

16th Nov 2012 I raised a complaint against Genworth with the FOS

23rd Jan 2013 Wrote to FOS asking for a progress report

12th Feb 2013 FOS wroet saying they had enough to progress he case against Genworth

1st March 2013 Genworth wrote to say they are contacting Santander

 

The reason FOS couldn't go after Santander was because the PPI was taken out before 2005. Maybe your case is different.

I fought a couple of PPI cases using the FOS and I've found if you keep chasing them they will eventually respond and fight your corner.

Will update the thread as soon as I hear anything.

Trampa

  • Confused 1
Link to post
Share on other sites

  • 2 weeks later...

Result!

Just got a letter from Genworth offering £1400 compensation.

I'll look at the figures I have on what payments were made to the policy but it looks like I'll accept the offer.

Trampa.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...