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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Deductions from final salary on dismissal


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In short, the employer can't withhold salary owed or holiday pay accrued and this needs to be dealt with by a LBA then an ET1 claim being filed. Base your claim on your own calculations if the employer is not playing ball. You have three months to do this so there is still time to wait for the outcome of an appeal - again, include this in the LBA that you will be seeking redess for Unfair Dismissal and Unlawful Deductions from Wages.

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IGNORE ME PLEASE - I have just found the answer, its a Letter Before Action - which I guess means a trip to the small claims court.

 

Not at all - it is a letter, headed Letter Before Action

Dear Sir,

 

I have not been paid wages or holiday pay totalling £XXX to which I am legally entitled. The breakdown of this sum is shown below.

 

You should be aware that the withholding of accrued holiday pay, salary or other payment due to me is classed a an Unlawful Deduction contrary to Section 13 of the Employment Rights Act 1996. I require payment of the sum shown within ten days of receipt of this letter, or will be forced to make a claim through an Employment Tribunal.

 

Yours faithfully

 

That isn't appropriate procedure for a disciplinary appeal - and if not convenient you should be allowed to reschedule the date or time.

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  • 2 weeks later...
If someone is dismissed for gross misconduct it is classed as summary dismissal and as far as i know you forfeit the right to accrued holiday pay and notice.

 

No - you only forfeit notice pay - accrued holiday pay to the date of termination is a statutory right and cannot be withheld.

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Failure to pay holiday pay would be an Unlawful deduction under S.13 of the Employment Rights Act 1996 - Letter before Action to the employer and file a claim with an Employment Tribunal - three months less one day after the pay was due to file the claim.

 

Holiday takes a certain amount of calculation - BHs aren't automatically 'paid' holiday in many organisations. Annual entitlement is 5.6 weeks paid holiday which can include BHs where they are not normally worked and where the employer includes these days off as part of the annual holiday, so it depends on what the arrangements are in a particular workplace.

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Any contract which removes statutory rights would be unlawful and needs to be challenged. I would certainly write to HR stating that you have recently been made aware that the employer may have unlawfully withheld accrued holiday pay. Give a breakdown and advise that legal advice suggests that you would have ample grounds to sue if the money is not repaid. See what comes back and take it from there.

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