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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is the bank taking your Benefits ?


MARTIN3030
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Had 3 DCAs, all debts are alleged and in dispute, telling me that they can and will take my DLA into account as income :eek:

 

Luckily, sought advice from national debtline and CCCS and they advised DLA CAN NOT be taken into account as income :rolleyes:

 

Soz if this has been said before but only just found this thread...

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Had a bit of a result yesterday.

 

Went to my local branch and after a less senior accounts clerk refused to deal with me, (she has tried the banks official line on me before and I've not bought it), the temporary manager from another branch came to see me. She was very helpful and understanding. She was aware of the issues and had received many First Right of Appropriation letters (as per Rory's posting earlier in this thread), at her branch that she allowed me the £68 that went in yesterday and talked through my options. She was aware I have not been going over by huge amounts and also not continuously. She has cancelled next weeks charges but said she was not in a position to do anymore and I had done the right thing sending the letter to the Service Quality Team.

 

She put on notes that we had discussed various options including a consolodation loan, (yes I know, I won't be taking it), but she also advised that the customer would be seeking to put all the DD over to SO's and that apart from the odd glitch, this account, (alough with an overdraught), was not out of order and was running quite smoothly.

 

She even gave me her contact number at her home branch - not too far - in case of any other issues in the future. She suggested if the Service Quality Team did not offer a satisfactory solution to take the matter further.

 

Have I found an ethical manager in the banking sector?

 

No reply to my email as yet. I have made sure all my money is covered from yesterdays date for the future under a Right of Appropriation.

 

Finger's crossed!

 

Popped in to read this yesterday. Good result Vampyra :)

 

Have a good weekend and best wishes to you and your mum.

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