RBS payed me less than the amount i accepted in there offer PPi *** Resolved ***

[ims21]

Was it by any chance anything to with tax deducted from the interest proportion of the claim?

 

£1,300 would make it a large claim though.

 

Have you challenged them on the difference?

[ims21]

Best to find out from the bank what's going on I would say

[ims21]

Ins Premium tax won't be an issue here Brig.

 

What needs to be done is to write back to the lender and demand a breakdown of how their figure is calculated. It is no good them just saying "It must have been calculated differently then"...that is no answer.

 

Get them to put the detailed calcs in writing for you.

 

You can then check them with your own figures....have you got the agreement and a record of all the payments made?

[ims21]

I wouldn't bother calling....do it in writing.

 

You don't just want the offer breakdown...you want the detailed breakdown.

 

Also send a Subject Access Request (SAR) to the lender to get all of the data they hold on you. There is a template for SAR in the CAG library, the link to which is at the top of every CAG page in green. Cost is £10 and they will have 40 days to comply. Add a line into it to say that it is to include copies of all and any agreements you have ever had with them.

 

ims

[ims21]

Good stuff....so this is all resolved now so I'll mark your thread as such.

 

ims