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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mortgage..calling up notice which has now passed. I have received the court papers and the hearing is on 21st September


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Are there any case histories about enforcing a Standard Security in Scotland when the loan arrangement has English & Welsh Terms and Conditions? I initially took legal advice through my insurance company and they gave me advice that while I had entered into an agreement with the lender, the English & Welsh T&Cs would mean that it couldn't be enforced. I did what they said and I received a letter advising me that as I signed the Standard Security the agreement was enforceable. The SS states that Scottish T&Cs will apply and have been explained to me. This was impossible because it was the English T&Cs that were issued. My original solicitor missed this and I signed where he told me to sign.

 

I have been told now that because I signed the SS then I have to adhere to the agreement. I have researched, however, and have found legal information stating that if a loan agreement is invalid then the Standard Security fails.

 

I have an interest only mortgage and any missed payments have been added to the whole amount and I have been paying a higher mortgage payment to cover this. they are asking for the missed payments to be repaid. I have asked them to capitalise them but htey have refused even although it will not prejudice the mortgage because the final sum is not paid until the end of the agreement. I don't think this is being reasonable! Also, as I am already paying interest on the missed payments...if they get me to pay them back they are receiving the benefit of interest twice. Is this fair or would it be covered under the banking regulations on fairness?

 

I want to take this all the way but I don't want to lose my house in the process. I figured that first of all any judge would have to decide whether the SS was actually enforceable with the English T&Cs and then look at repossession after that has been decided. I have been paying a lower amount as advised by the initial solicitor and that is interest payments on Bank of England base rate and have acknowledged to the lender I am doing this due to the dispute. they have issued a Calling Up Notice which recently expired....they have not contacted me and I assume they will have to go through the pre-action protocols. I think any judge would look unfavourably if the agreement was found to be legitimate, of my offer of capitalisation because I was already paying the interest payments on the whole amount.

 

I have to say I haven't been impressed with the standard of service I have received in relation to the fact that I have lost 7 weeks waiting firstly for an appointment at the Law Centre and then an additional 3 weeks to get the advice that didn't even cover all the questions I asked about the contract. They have now advised me to take it to a contract lawyer.

 

Don't know what to do now

 

I think you'd have a hard slog trying to convince a judge that the loan was unenforceable. I believe that English T&Cs are normally accepted in Scotland. So many judges just want to know if you borrowed the money, and if the answer is yes, they'll say you have to pay it back.

 

You appear to have contradicted yourself about what you are paying, as I've highlighted in red and bold. I find it quite amazing that any solicitor would advise underpaying a mortgage, which is obviously a priority debt.

  • Haha 1
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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 4 weeks later...

I still find the advice not to pay the full amount worrying. In fact, if you are in a position to do so, I would suggest that you put the difference between the amount you're paying and the full payments into a separate account. At least that way you are in a position to pay off the difference if the court decide you should. Bear in mind that if you don't pay the full amount extra interest will be accruing.

 

Have you been in touch with a law centre as Ida suggested?

Edited by caro
typo
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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I don't understand how claiming bank charges caused you to get defaults.

 

I also believe that charged £75 a month for not paying by DD is unfair and you could use this as one of the arguments to fight your case.

 

Who is the lender?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I'm afraid I don't have enough knowledge to help with your specific questions. I hope you may find some help here. http://www.govanlc.com/mortgage.htm

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • dx100uk changed the title to mortgage..calling up notice which has now passed. I have received the court papers and the hearing is on 21st September
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