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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Venture Photography can I canel or reduce order. "RESOLVED"


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I got a £20 voucher that was worth £145 via Hamleys store for a photo shot of me, my fiance and my 16 mo daughter. The photoshot was lovely! I went back myself to view and ended ordering £3385 worth of prints!! Feel sick and have emailed then asking if it is possible to reduce order as I only ordered yesterday. I know hitachi offer a 14 day cooling off period and I was hoping that as my order was only placed yesterday (Sunday) afternoon that possibly I could work something out with them. Cna anyone let me know if they've had similar experiences and what the outcome was....good or bad!!! If my fiance finds out he'll go mental!!!! :-x

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I know!!! Can i claim temp insanity????? I was so blown away with everything that by the time money came up (at the end of the session) I was hooked. Thats not all. Today I just found out that my fiance's work contract (a 5 year one) was cancelled!! I feel like crying. I didn't actually order that much (4 of the 10 x 10 shots and a large framed one contatcing 7 images). i shoud have ran out but I thought with my fiance having the new contract everything would be fine. how wrong was I?? I know i signed a lot of stuff...i have a signed order form and it states "once signed this order is binding and because of the custom nature cancellation or reduction will not be possible" ahhhhhh

 

I have called and emialed but just found out they don't open until 1pm today so am hoping to speak to someone this afternoon.

 

I'm away to vomit with nerves!!

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Hi Rebel11,

 

This is thing I scoured their site and cannot find one T&C that relevant to this. They have T&Cs but it seems to relate to something called a £200 voucher......

 

I've set up a payment plan with Hitachi so no money down and Hitachi state they have a 14 day colling off period. Can i do anything with that?

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ok - well i keep getting the answering machine!!! In Glasgow today its a holiday Monday but so liitle companies adhere to this that I just assumed they'd be opened. I would call another office but its pointless - all the paperwork originated from Glasgow only yesterday and I doubt anything can be done from another branch (I've heard they are like a franchise operation)

 

I'll keep trying them!

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UPDATE

 

well i just heard back from them - they were so helpful. after reading what i had on other forums I was expecting the worse! They are willing to take it back to just one photo (with 7 shots) at a much more managable £1400 :) I know that still seems high to some folk but I'm VERY happy with this.

 

Just waiting on a call back to confirm however.....I'll post when the ink is dry, as it were!!:tongue:

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Oh I know it still an awful lot of money to me as well but I think I'm on a high that I've managed to reduce it from £3385 to £1400. I can handle that(Just about) Just need to make sure i get a call back now!!!

 

I'm with you the course...man alive - whoever owns Venture must be worth a mint:shock::smile:

 

I'll post the update ASAP and thanks to everyone - this has been an amazing forum - very supportive to me in a time where i just needed someone to talk to and who'll give me advice. Feel so much better. :-D

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***UPDATE***

 

okay - got a call back a few times yesterday from the studio to arrange suitable dates for a visit and I'm now going in tomorrow to offically reduce the order down. I'll let you all know if this is as starighforward as I'm assuming.....:|

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  • 2 weeks later...

Hi :)

 

Yes it was very simple to reduce the order and the staff were so nice about this. No isses at all and just waiting on my greatly reduced first monthly installment ot come out of my aco**** followed by the greatly anticiapted "collection" piece! Can't wait and must add Venture were great with me!

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