Monument issues and re-claim help!

[dx100uk]

Hi again,

 

I have received the SAR documents today and need to no where to go next.

I signed the agreement on the 14/10/03

however monument have only provided me with the last 6 years of payment information, notes, etc.

 

I definitely had the payment break plan but I can't work out how much I have paid because I only have payment information from the 14/7/06 to the 14/5/07 when the account was sold on.

 

I have spoken to a member of the customer relations team who stated that to claim for miss sold ppi

i have to make a claim in writing which obviously I was aware of.

Is there a 6 year limit on ppi or would I be able to claim it all back?

 

 

avg out all the PBP you have and use that figure in the spreadsheet for the months you do not have staetments for

till the month you do start tohae data.

 

the FOS are quite happy for claimants to gestimate.

 

dx

[dx100uk]

Hi again,

 

I have received the SAR documents today and need to no where to go next.

I signed the agreement on the 14/10/03

however monument have only provided me with the last 6 years of payment information, notes, etc.

 

 

Now on to the charges and it is a bit confusing,

it states in my notes that on the 6/7/2007 my account was sold to arrow global with a balance of £1148.37,

 

however monument applied the following credits to my account.

 

£28.93 purchase fin chg credit

£141.47 cash finance chg credit

£27.18 purchase fin chg credit

£13.10 purchase fin chg credit

£10.77 purchase fin chg credit

£273.63 late fee credit

£154.64 overlimit fee credit

Total £649.72

 

The documentation now states that my account balance is £498.65

surely if they have sold the account my balance with monument should be 0.

 

Sorry for the long post and if someone could help me pick the bones out of that

and tell me how to proceed it would be greatly appreciated.

Thanks again

 

That's the thing though the charges look like they have been refunded however I don't understand how that works because monument sold the debt to arrow global who are still asking me for the region £1100. So if my charges were refunded then it means that the amount should be a lot less than the £1100

 

have you statements from the time of the sale till today?

 

could arrow still be carging int?

 

looks strange i admit

 

dx

[GazTough]

Hi dx, Yes I do have statements from the time of sale and it appears that they are not charging intrest as the balance has just remained at £498.65. Could you point me in the direction of the letters, etc that I need to claim back the PBP.

Thanks

[dx100uk]

treat it as a STD PPI

 

FOS CQ + SOC + covering letter.

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

This second spreadsheet is a compound interest calculator and can be used both for PPI claims and Charges Reclaims on Revolving Credit Accounts such as credit cards. Compound interest is not an award that fos will give in respect of PPI claims but it can be used in PPI cases that are pursued through the courts. It is the standard sheet that is also used for charges reclaims both on credit cards and loan accounts where interest in restitution is claimed.

 

CISheet v101.xls

 

 

dx

[GazTough]

Right, I have sent the ppi claim in so fingers crossed that gets sorted. What would you reccomend I do regarding the charges.

 

Thanks

[dx100uk]

as it looks like they've already given them back - not alo

 

what did the ppi come too/

 

dx

[GazTough]

They have not actually gave me anything though, they have sold the account to arrow global with a balance of £1148 surely once the account has been sold the charges should have been paid to me or to arrow global

[dx100uk]

well not a such.

 

the charges are in a way only 'notional' anyhow.

 

even if you had reclaimed them, they would come off the balance anyhow

so thus you cant be paid for charges that you haven't paid [as they are in the outstanding balance]

 

dx

[GazTough]

Hi dx finally an update,

 

monument have written to me saying that they will refund me the ppi charges for the last 6 years which they have as £67.67 + compound interest at a rate of 22.48%

which they state is £3.87.

 

As I stated earlier the account was opened in 2003

and using the average of the amounts I have it should be £378.43 plus the interest.

 

So the question is where do I go from here?

[dx100uk]

you write back and politely pointout that PPI reclaims are not limited to the statute of limitations act.

 

dx