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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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bionicwaldorf vs Natwest


bionicwaldorf
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Hi there

 

Sent Subject Access Request - 30.08.06 and received statements on 27.09.06 but no details of manual intervention or the fact that there wasn't any manual intervention were included.

 

Sent Preliminary Approach for Repayment - 27.09.06 and received a standard reply from Stuart Higley on 05.10.06

 

Sending Letter Before Action on 06.10.06 so I will keep you posted.

 

This site is an excellent resource so will be donating a sum when I get my money back.

 

Because I will get it! Positive Mental Attitude.

 

Best regards

 

Edwin x

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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  • 3 months later...

Hi there

 

Just had a letter from Cobbetts solicitors (NatWest's) and I'm a little worried.

 

There are loads and loads of questions in the defence document and requests for further information and clarification.

 

They are asking me to clarify the following (taken verbatim from letter);

 

In relation to each charge, please clarify the following: (a) is it the case of the Claimant the same should not have been charged? (b) If yes; please explain why the Claimant contends that the same should not have been charged? © If no; is it the case of the Claimant that the same should not have been charged in this amount? (d) If yes; please explain why the Claimant contends that the same should not have been charged in this amount and identify the sum the Claimant contends should have been charged. (e) If no; please state the Claimant's case.

 

Huh?

 

They are requiring me to identify which sections of the UCTA 1977, the Unfiar Contract Terms in Consumer Regulations 1999 "the Regulations" and the principles of common law I'm referring to

 

They say that until I identify them the Defendant cannot plead to the allegation

 

PLEASE PLEASE PLEASE can someone advise me as to my next move?

 

Edwin

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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Hi there

 

Just had a letter from Cobbetts solicitors (NatWest's) and I'm a little worried.

 

There are loads and loads of questions in the defence document and requests for further information and clarification.

 

They are asking me to clarify the following (taken verbatim from letter);

 

In relation to each charge, please clarify the following: (a) is it the case of the Claimant the same should not have been charged? (b) If yes; please explain why the Claimant contends that the same should not have been charged? © If no; is it the case of the Claimant that the same should not have been charged in this amount? (d) If yes; please explain why the Claimant contends that the same should not have been charged in this amount and identify the sum the Claimant contends should have been charged. (e) If no; please state the Claimant's case.

 

Huh?

 

They are requiring me to identify which sections of the UCTA 1977, the Unfiar Contract Terms in Consumer Regulations 1999 "the Regulations" and the principles of common law I'm referring to

 

They say that until I identify them the Defendant cannot plead to the allegation

 

PLEASE PLEASE PLEASE can someone advise me as to my next move?

 

Edwin

  • Confused 1

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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Hi there

 

Just had a letter from Cobbetts solicitors (NatWest's) and I'm a little worried.

 

There are loads and loads of questions in the defence document and requests for further information and clarification.

 

They are asking me to clarify the following (taken verbatim from letter);

 

In relation to each charge, please clarify the following: (a) is it the case of the Claimant the same should not have been charged? (b) If yes; please explain why the Claimant contends that the same should not have been charged? © If no; is it the case of the Claimant that the same should not have been charged in this amount? (d) If yes; please explain why the Claimant contends that the same should not have been charged in this amount and identify the sum the Claimant contends should have been charged. (e) If no; please state the Claimant's case.

 

Huh?

 

They are requiring me to identify which sections of the UCTA 1977, the Unfiar Contract Terms in Consumer Regulations 1999 "the Regulations" and the principles of common law I'm referring to

 

They say that until I identify them the Defendant cannot plead to the allegation

 

PLEASE PLEASE PLEASE can someone advise me as to my next move?

 

Edwin

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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DON'T PANIC! They're trying to intimidate you (and succeeding by the looks of things).

 

What did you put in your particulars of claim? If this was taken from the template here and assuming you sent a full schedule of charges then you don't have anything to worry about.

 

You need to read through some other threads, pretty much everyone gets a request for additional info, sometimes under cover of a CPR part 18 request, is there any mention of CPR part 18 in their defence?

 

The bit you quoted is just bunkum and personally I'd ignore it or you could just say that you think your POC makes the reasons and basis for your claim quite clear.

 

Bottom line- you don't have to provide any additional info at this stage, the only time you have to is if the Court requests it.

 

You might want to play ball and provide some clarification anyway, there's a very good template letter here which you might want to use:

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/55874-letter-court-re-cpr18.html

 

Or alternatively you could send the letter in the link here (basically telling them to bog off):

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/35672-cobbetts-cpr-18-request.html

 

Of course if they haven't mentioned CPR part 18 in their defence you need to to remove all references to this and just refer to 'request for additional information' instead.

 

Good luck (and stay calm :D )

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bump on this one, but sounds like the famous CPR part 18. Please do not leave your phone number on the threads, remember non registered guests can also read this and you have no idea what some people can do. Just a word of warning to you. Try the chatroom as well as usually there is a Mod or Site Helper in there that can advise, they don't bite yet:D

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hey

 

thanks for that, stupid of me really, however all posts now edited and number off.

 

panic over, thanks to kind people on these boards.

 

a letter telling them to b#**#cks has been sent Special D

 

Edwin x

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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Hiya

 

Just got through the Notice of Transfer of Proceedings and the Allocation Questionnaire (N149).

 

Just a couple of questions.

 

Part A - Settlement

Do I wish any further action to be postponed? I'm presuming I put No in this bit?

 

Part G - Other Information

Do I need to put anything in here?

 

All the other sections are self-explanatory.

 

What happens if Cobbetts put that they want the claim to be postponed?

 

Best regards

 

Edwin

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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Hiya

 

Just got through the Notice of Transfer of Proceedings and the Allocation Questionnaire (N149).

 

Just a couple of questions.

 

Part A - Settlement

Do I wish any further action to be postponed? I'm presuming I put No in this bit?

 

Part G - Other Information

Do I need to put anything in here?

 

All the other sections are self-explanatory.

 

What happens if Cobbetts put that they want the claim to be postponed?

 

Best regards

 

Edwin

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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This should help with your AQ, see here:

 

Allocation Questionnaires - A guide to completion

 

You could also propose a Draft Directions Order:

New strategy for Allocation Questionaires

 

Other Information - Section G:

 

 

I am respectfully requesting that my claim be allocated to the small claims track.

 

This issue is not a complicated one; it is an issue of fact and not of law. The issue is only whether the money levied by the Defendant in respect of its customer’s contractual breaches exceed their actual costs incurred. I am happy to pay their actual costs and I am surprised the Defendant did not counterclaim for these, because I would have paid them without argument.

 

However, the continuing problem is, (in common with the 100s of other cases currently being brought by other bank customers), that the banks refuse to reveal the details of their penalty-charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

 

Accordingly, I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. This would bring a rapid end, not only to this litigation, but would also likely bring an end to much of the litigation in progress against other high-street banks.

 

It's a bit of squeeze, but very important you enter all the details.

 

Include copy of schedule

 

Cheque to HM Courts Service

 

Fee will be added automatically to your claim

 

Send copy of your AQ to Cobbetts

 

Hope this helps!! :wink:

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Yes your schedule of charges.

  • Haha 1

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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Sent off the AQ yesterday but this morning (ie before Cobbetts received their copy) I received a partial settlement offer. They owe me £1800 and they've offered £850.

 

I've written a stiff letter back rejecting the settlement and giving them 7 days (which they gave me to accept their offer) in which to settle in full.

 

We're getting there I think.

NatWest - £1392

S.A.R - 30.08.06

PAR - 27.09.06

LBA - 06.10.06

MCOL - 12.12.06

CPR 18 request - 17.01.07

AQ - 18.01.07

 

Barclays

SAR - 27.09.06

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