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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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incorrect details sent to bank - HELP


anita kane
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I have just realised after reviewing all my paperwork that I have claimed the wrong amount from smile I have stupidly calculated interest at 8% which I now realise to be incorrect.

 

I have sent my final letter to smile asking for £2300 plus interest which put the claim over £3k they secured messgaed me to say I would have a reply by 2nd oct, no reply rec'd and although I have secure messaged them twice since the 2nd I have still not heard anything.

 

I want to enter a mcol but should I send them a letter saying realise mistake I have made and give them another 7 days to cough up?

 

Be really grateful for any advice

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Guest ian cognito

The mcol claim will be the same as you have claimed from them anyway as it would include the 8% interest, if they make you an offer in the meantime (which I think Smile have been known to do, they will deduct the 8% off it and just offer the charges (or a portion of them) .

 

Think I would send them another message saying you are filing a claim for the full amount including the ineterst but are williing to accept XXXX in settlement which is the figure minus the interest.

 

Before you go any further, make sure you do plenty of reading, you really need to know what you're doing before filing your claim with the court.

 

Good luck.

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  • 3 weeks later...

Hi Anita Kane. stop what you are doing and read this:-

 

http://www.consumeractiongroup.co.uk/forum/general/announcement-center-bankfodder-very-sick.html

 

If anybody wants help from this site it is important that you know what you are doing first.

 

Dumb questions are easier to handle than dumb mistakes!

 

 

Don't let the fatherless chillen get ya!:grin:

Don't let the fatherless chillen get ya! :grin:

 

Barclays - settled in full £4799.38 ;)

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