Another NCO Question!

[Jasper1965]

I would write to Orange reminding them of this Public statement they made to BBC Watchdog and asking them just exactly how their total unwillingness to resolve the problem of zero coverage in your new home followed by their aggravated pursual for £2000+ in charges for a service they were not able to provide was in your best interests.

 

"In terms of Mr Prescott's contract, while we do not offer an option for customers to break their contract for moving house, in exceptional cases where a customer clearly has no network coverage at a new home of residence and has been unable to make calls, we will look to resolve in their best interest".

 

Source http://www.bbc.co.uk/blogs/watchdog/2009/03/mobile_charges_but_no_signal.html

[Jasper1965]

Good for you this is a positive start.

 

Now you must get onto Orange, remind them of the pledge they made when under investigation by Watchdog, spell out to them that there was zero reception in your new home and that you tried to resolve this with them but were reduced to cancelling the contracts as Orange simply were not interested in helping you.

 

Exactly what pay monthly contract were these two phones taken out on?

 

This makes for interesting reading:

 

"terminating your Contract because Orange is no longer able to provide access to the Network

4.4 If, for reasons beyond our control, we are no longer able to provide the Services, we will at our discretion either:

4.4.1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you, or

4.4.2 accept written notice from you that you wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up."

 

http://www1.orange.co.uk/terms.html/pdfs/PAYM-terms-and-conditions-for-the-supply-of-Orange-Network-Services-20110215.pdf

[Jasper1965]

ps 19.11 from the above t&c's looks like it could be useful to your predicament:

 

19.11 If either party delays or does not take action to enforce their rights under this Contract this does not prevent either party from taking action later.

[Jasper1965]

Sorry no edit button any more....

 

Was going to continue to say that to me this term implies that you are still within your contractual rights to serve them the notice of cancellation as per 4.4.2.

 

You have after all given them enough time to remedy the lack of service by the alternative method as per 4.4.1