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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ADDABET Vs MBNA


ADDABET
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Sent my Data Protection Act Disclosure Request on 07/09/06:D , got the usual bull back about dealing with my complaint and them sending a full reponse by 17/10/06..........................yeah right:mad: well see if not i'll got to the '7 day letter' warning before going to court:p .

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Quick update,

Just got this response letter,

It yarns on about how there charges are an integral part of the terms and conditions blahdy blahdy blah......:mad:

.....On this occasion, we have provided the information to you free of charge; therefore, your cheque for £10.00 has been credited to your account.....

.....We do value your custom and so we would like to resolve this matter. I have therefore credited your account with a goodwill payment of £70.00 on the basis that this is in full and final settlement of your complaint.:lol:

 

The next page lists £149 worth of charges, signed Steve Bailey (Head of Customer Advocate Office) but only going back to Jan 06.:eek:

 

It says that if this information is not sufficient and wish to make a full data subject access request i should complete and return the attached form and include a £10 cheque and phototcopy of drivers license.

 

Well i assume this is common practice with MBNA as a delaying tactic, should i return the attached form with cheque and proof of id ??? or should i stick to the original 40 day deadline and then go to the next stage ???

As i don't know the total charges i'm claiming i guess the best thing to do is accept the £70.00 as partial payment ???

 

:-D

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Right,MBNA have refunded all my charges of £130.00 to my account:) !!!

How embarrasing as i thought i'd had the card alot longer but recall i've only had it since December 2005:-| ..............................

So all in all quite happy with that result :razz: !!!

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