Argghh Help

[Jen Runciman]

Hello there you wonderful people.

 

I am claiming back charges from the Bank of Scotland. I sent the S.A.R - (Subject Access Request) letter on 25th August 2006, and 2 days later my computer gave up, so I was unable to look up what to do next. I have just compiled a letter of complaint dated 2 October but am actually feeling a bit lost and out my depth!! Help. Am I doing the right thing. All advice most appreciated.

[younganfree]

Hi, Jen.

Have a read round the BoS forum, get the feel of things before you go any further if you're not too sure.

Good Luck.

[sleepz]

If you never received your statements, give them a call and ask them what's going on.

At the same time, check out the templates library and send them the letter for non-compliance.

 

If you did receive your statements, you need to go through them all and figure out which charges you can claim back, enter them into the spreadsheet (also in the templates library), and send that along with the Request for repayment letter (again, in the templates library).

[bearo]

Hi there,

 

First off the best advice I can give you is read this site thoroughly, spend a lot of time reading and re-reading – get the process clear in your head before you start, that way you cannot make easy mistakes along the way.

The best place to start is here ---àhttp://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

The bank forums can be found here ----à http://www.consumeractiongroup.co.uk/forum/ scroll down to the bank action group and you will see a list of banks! Once you are comfortable with the site and how to get around pretty easily, you can pop into your banks forum (each bank has their own little group) so that you can meet people in similar situations to you – some will be further along in the process, some like you, just beginning!

 

Read the longer threads to give you an idea of what to expect along the way. The bank forums can be found here ----à http://www.consumeractiongroup.co.uk/forum/ scroll down to the bank action group and you will see a list of banks!

 

Post a thread in your bank group to introduce yourself, it’s a good way of keeping a little journal. Keep your own thread up to date, it will help you keep sane throughout the process but will also help others that may come after you! If you need any help post it on your thread, don’t start a new one! – your thread will be automatically bumped to the top and someone will be able to see it and help accordingly!

 

Finally keep to your deadlines and timelines, don’t be bullied by the banks! If in doubt just shout!!!

 

If you are new to forums a good link in helping to explain how to make posts can be found here http://www.consumeractiongroup.co.uk/forum/welcome-our-forum/13182-how-make-posts.html

 

Good luck and welcome J