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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another Vodafone issue**Resolved**


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Hi Simon,

 

It's good to see that help was on hand yesterday evening.

 

I can understand your concerns and while I can't guarantee the outcome please be assured that I'll get this reviewed and get back to you as soon as possible.

 

Well I decided to check my credit file

 

Surprise surprise, the only thing was showing 1 x late payment for £11 (I would link the image but I am not able to until I get to 10 posts)

 

Is this going to cause me a major problem?

 

I'm afraid I can't provide a definitive answer to this as each lender will assess your mortgage application based on their own credit searching policies.

 

However, as I've said I'll get this looked into for you.

 

 

When I paid the balance to Fredrickson International I specifically asked if this would be shown on my credit file, and was advised it wouldn't. :-x

 

At the same time as reviewing your case I'll get this investigated further too so we can address this with the DCA.

 

Funnily I was about to swap to voda for data, but after the number of people complaing here changed my mind and went to GiffGaff who I use for calls.

 

Sadly GG were crap for data - but I am now outside the UK for a bit - so will relook upon my return.

 

I should add I did use VF quite a bit in 2008 when they priced roaming calls to match UK calls - which was a brilliant service - but I have not been with them since that ended.

 

Hi Bang!,

 

As the cost of using your phone abroad seems to be a deciding factor for you can I ask if you've heard about Vodafone Data Traveller? If not, you can find out more about it here.

 

In addition to this we do of course still offer our Vodafone Passport service. For more information on this please see here.

 

Hope this helps.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

 

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  • 3 weeks later...
Thought I would update this.

 

Very impressed with the service I received from Lee. He dealt with my enquiry very well, and has had the default notice removed. Very impressed.

 

Thank you Lee

 

Hi Simon,

 

Thanks for updating your thread to confirm that this has now been resolved for you.

 

Glad to see that Lee has come through again. I will mark this thread resolved and place a link within the VF successes thread.

 

 

Thanks for taking care of the usual amendments to the thread title silverfox.

 

Best wishes to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

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