Charges Over 6 years Old - Used Fast Track Phone Line

[levirocks]

Hi Boys and Girls,

 

Phoned Capital one and asked for the charges and PPi to be refunded on my account. I didn't send an SAR but was offered £4,500 for my PPI and they are sending me an offer for the charges tomorrow.

 

They said they only paid back charges for the last 6 years. Can i challenge that as prob have a fair few before then as it was opened in 2002?

 

and should I SAR them anyway to see the amounts that are owed?

 

Many Thanks for your time.

[ims21]

Hi

 

If you want the charges back beyond six years it is very likely that you will have to sue for them.

 

In addition, any offer they make for the refund of charges may well just be the difference between £12 and the amount you were actually charged. They are likely to say that the OFT confirmed that £12 was fair. The OFT did not say this!

 

You should be able to claim back the penalty charges in full plus interest.

 

If you haven't got all of your statements/transaction history then you will need to send a SAR to get them.

 

Have a read of No.s 3 and 4 in my signature.

 

Also, how do you know whether their PPI offer is correct?

 

ims

[levirocks]

Thanks for your response. The guy who was talking to me said "Its not a small amount" referring to the charges which sounded a bit odd!

 

I will send an SAR off too see about the charges and see what offer they come back with in my letter tomorrow.

 

Not sure about PPI as haven't got any statements as it was closed a year or two ago. I had one Statement which Said I paid £20 that month so I assume it wouldn't be much more that 4k for the time I had it.

[levirocks]

Hi Guys,

 

Can you tell me what address to send an SAR to capital one please.

 

Thanks

[ims21]

Two threads merged....just stick to one thread for this Cap1 issue

 

Ta

 

 

The address for SAR is their registered office....

 

Capital One (Europe) plc, Trent House, Station Street, Nottingham NG2 3FB

 

If you can, send it recorded

 

ims

[levirocks]

Thanks mate. Just spoke to them and they offered £8!!! I had more than that on the one statement I had!

[ims21]

Thanks mate. Just spoke to them and they offered £8!!!

 

 

 

Don't you just love 'em?

[levirocks]

Yeah they are great! Makes me think I shouldnt have accepted 4.5k PPI as it was probably 10k!

[Buster78]

Hi Levirocks, I sent them a message via the secure online messaging thing asking for a refund of late payment charges, they offered me the same amount. I sent another message asking them for a break down of their costs incurred when a customer is late with a payment, they came back with an offer around £180, which is all late charges plus interest paid going back 6 years.

[wakeywakey]

Hi Boys and Girls,

 

Phoned Capital one and asked for the charges and PPi to be refunded on my account. I didn't send an SAR but was offered £4,500 for my PPI and they are sending me an offer for the charges tomorrow.

 

They said they only paid back charges for the last 6 years. Can i challenge that as prob have a fair few before then as it was opened in 2002?

 

and should I SAR them anyway to see the amounts that are owed?

 

Many Thanks for your time.

 

This is where I get confused.

How come they are sending an offer to you, but they will "robustly defend" against my claim?

We are both claiming for charges applied to our accounts, so what's the difference?

 

And what is the fast track phone line?

Edited May 11, 2012 by wakeywakey
Forgot to insert last line.

[ims21]

Hi

 

Some companies offer to pay back the difference between the actual charge and the £12 which they seem to think is a lawful and correct charge. It isn't of course.

 

To get further refund and interest it is highly likely that court action would be needed and even more so for charges going back more than 6 years.

 

There are cases here where Cap1 have defended and won but similarly there are cases here where Cap1 have lost and in one that I can immediately think of they didn't turn up at court to defend.

 

ims