perfect homes harrassment

[gemma hufton]

Hi everybody thankyou for reading.

 

I am currently with a hire purchase company called 'perfect homes'. I have been with them for approx 3 years and never had any problems until recently separating from my husband and my finacial difficulty began.

 

I am now a single mother of 3 and also expecting again so as you can imagine things are very difficult at the minute for me. I have explained my problems to the staff at 'perfect homes' and also spoken with the manager but they are refusing to help me and instead keep demanding money from me.

Currently my weekly payments are £30, I asked if I could change this to £15 a week but they refused to help me and instead they persist in calling me upto 7 times a day, txt me, and come to my address. Recently they have started being vicious and off hand when visiting my home by heavily banging on my doors and windows, and most recently shouting obsenities and threats through my letterbox, threatening to take the washer back off me. I am starting to feel as if i am being bullied and harrassed, and as you can imagine this is very distrssing for me in my situation.

 

Upto now i habe paid them £546 for a washing machine priced at £440.

 

Please help, what can i do??

 

Thank you for your time.

[silverfox1961]

Hi and welcome to CAG. Sorry your first post was missed.

 

I would suggest you write a formal complaint to Perfect Homes

 

TEMPLE FINANCE LIMITED

 

THE LODGE

COLESHILL MANOR

COLESHILL

WEST MIDLANDS

UNITED KINGDOM

B46 1DL

 

If at all possible, record all their drivel when they call or visit. Any little thing like that will go towards getting their licence revoked.

 

More experienced people will (hopefully) pop along and help you with the negotiations regarding the lowering of payments but you can rest assured, they CAN NOT enter your home to reposses anything without it going to court first.

Did any of your neighbours see/hear this intimidation. If so ask if they will do a statement

[gemma hufton]

Yes I have someone who will do me a statement. They're telling me because its hire to buy purchase they can remove the goods. I intend to write a letter of complaint and also request a copy of my contract and each payment. Thank you for your reply.

[silverfox1961]

They're telling me because its hire to buy purchase they can remove the goods

 

I assume you mean Perfect Homes and not your neighbour

 

That statement is total bovine excrement. Even if they were allowed to reclaim the goods, how would they do so as the goods are in your home and if they entered without your permission, that is trespass. If they do turn up again, give them 30 seconds to get off your property or you will call the police.

[gemma hufton]

The guy who came on sat was really arrogant. He was shouting through my letterbox that he didn't care and that he would keep calling back. He txt me today sayin the company can call me as many times as they like until I answer

[silverfox1961]

I suggest you have a good read around this forum. BrightHouse and BAYV do exactly the same and by following what others have done you should get results

[gemma hufton]

I will do thank you. I'm scared of opening the door. Like I said I'm pregnant and have 3 children, the same man went to someone I know and as she went to close the door he put his foot in the way and demanded the goods.

[silverfox1961]

these 'people' prey on your lack of knowledge and civil law. Not even a bailiff is allowed to 'foot the door'. If anyone tries this, call the cops.

You are also allowed to use 'reasonable force' if they refuse to remove themselves.

 

Contact Perfect Homes and mention a neighbour is prepared to swear to what he/she heard or saw and see what they come back with.

[gemma hufton]

I've already told them this and he then denied even being at my house. He's on some sort of power trip!!

[SURFBOY]

Try to record and video all of his actions and threats.

[MARTIN3030]

Off topic posts removed.

Please refrain from posting or gatecrashing other members threads if you have nothing constructive to contribute.

Gemma apologies for this-please continue.

[gemma hufton]

Thank you.

[ears250]

Hi,

had similar promblem with these people, keep ringing and calling round the house, then today had some real bully boy who said he was going to get into the house to remove the goods when i was at work and the wife was in, so he got told to go away in no uncertain terms and then i called the police for advice who where very helpful and told my wife that they cannot enter the house at any time what so ever and if they tried or threated to, then call 999 as this would be classed as breaking and entering, tell them to go away and if not you will call the police, hope this helps

[gemma hufton]

They're all on some sort of power trip. I will call the police next time. I went mad at one of them and told him it was harassment, he said it wasn't but since he's not contacted me much. I have written a letter to head office about it all.

[MARTIN3030]

Good.If they call again try to record them.

[pinkfloydianuk]

If you have a smart phone there is an app called 'call recorder'.

 

Excellent for cases like this.

 

pfuk

[gemma hufton]

Aaaaah thanks. I'll have a look.

[whistleblow]

hi been a while since i have been on, SO IF ANYONE ON THIS SITE HAS HAD ANY BULLY BOY FROM PERFECTHOME OR IF YOU HAVE FELT THREATENED IN ANY WAY AND YOU HAVE MADE A COMPLAINT ABOUT THIS TO THE STORE AND THEY HAVE DONE NOTHING ABOUT IT LET ME KNOW ASAP.

I WILL LET YOU KNOW IN DUE COURSE WHY, THE MORE THE BETTER I LOOK FORWAR TO YOUR POSTS.

[phyllismems]

hi been a while since i have been on, SO IF ANYONE ON THIS SITE HAS HAD ANY BULLY BOY FROM PERFECTHOME OR IF YOU HAVE FELT THREATENED IN ANY WAY AND YOU HAVE MADE A COMPLAINT ABOUT THIS TO THE STORE AND THEY HAVE DONE NOTHING ABOUT IT LET ME KNOW ASAP.

I WILL LET YOU KNOW IN DUE COURSE WHY, THE MORE THE BETTER I LOOK FORWAR TO YOUR POSTS.

hi

iv had loads of problems with harasmen for late payments iv been very ill for a wile now fighting cancer iv had goods for over 12 months at the moment they say im seven weeks behind but im five weeks behind beacuse

the terms state if u have house insurance u dont have to pay theres they refused to accept my insurance

also i tried to get the cover pluss removed witch is optional they say has to be done in writing this i did and it was delivered by hand witch they say they have not had i do not answere phone calls from them i have sent emails stating i will only corospond by mail so i have everything they say in black and white i have now sent an email to there head office stating in there terms and con if u miss so many weeks then cover pluss is cancelled iv told them when this happens i will arrange to catch up on my payments if this is the only way to get it removed beacuse it will half my payment as one item only has a few months to go and one has about 10 months to go iv paid way over half

i have had harresment at the door in the past and i have phone and spoken to the police veacuse even after i told them to move from my door they sat outside for 45 mins and kept comming back and bannging on the door several times but i rang the police on the landline and they did not turn up in time before they left as i didnt know if i should have rang 999 when i rang back to tell the police they had gone so they did not have a wasted trip a very nice officer told me next time to ring 999 as it is urgent and they will come straight away i did it cos there atitude was ring the police i dont care so i did

if u want any more information u can e mail me