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    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Are My Agreements Enforceable?


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asokn said:
I don't think it's possible to have a discussion with you if you keep accusing people of disseminating "propaganda" every time they post something you don't agree with while you make blanket statements about what is and is not the law without any regard to the correct legal position.

 

Would you like to have a discussion and possibly learn more about the law or do you want someone to just tell you how right you are?

 

I asked him to provide statue or case-law to support his argument. I don't make blanket statements about what is and is not the law without any regard to the correct legal position, I simply give my own opinion and thoughts on these issues.

 

asokn said:
It's very easy to default on a debt where the contract does not comply with the CCA. If I enter into a contract with you whereby you agree to repay me £500 by monthly instalments of £100 and you don't bother then you have defaulted, whether or not we drew up a CCA compliant agreement.

 

There is a world of difference between a common law contract and a contract regulated by the CCA.

 

Do you contend in such a scenario that you should have the right to record a Default with CRAs?

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How can one default on a 'debt' that is not owed because the contract was not drawn up in accordance with statue

 

Now then, stop changing the terms of the question. The above was what you asked, not whether the default could be registered, and I answered it.

 

Having said that, dbabylon has answered the supplemental point in any event.

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.... the whole idea of an 'unenforceable right' is contradictory in terms, in logic, and therefore in law.

 

Please provide statute or case-law to support your argument. ....

 

no it's not. wilson said that the 'right' to payment re an enforcement order re s65(1) re performance (equity) was lost, then by virtue of s127(3). and, s65(1) does not mean that an agreement is 'void or unlawful'.....wilson is your very authority!

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Personally, I am mainly concerned with the creditors right to process Defaults with CRAs even where the agreement is unenforcable.

 

Lets examine this fictional scenario: Under the current law, a crook with a scrap of paper headed Consumer Credit Agreement not even bearing your signature, stating on said scrap that you owe him £X and that you agree to him processing information with CRAs could take you to Court for £X that he claims he 'loaned' you. Lets say the Courts decalre the agreement unenforceable (it as after all a scrap of paper that the crook invented himself) but said crook could still destroy your credit file and theres nothing you can do about it as 'the crooks rights under the agreement still exist even though it is unenforceable'.

 

I believe this a fair reflection of the UK law as it stands today. Anybody with a scrap of paper headed Consumer Credit Agreement can destroy your credit file without any intervention from the Courts.

 

the intention of the CCA1974 was to force creditors to apply to the Courts to 'enforce' any of their rights under the regulated agreement. Where the CCA1974 states that an agreement is only enforceable on an order of the Court this clearly means that the creditor would lose any rights and the debtor is no longer under any obligations until such time as the Court decrees otherwise by making an enforcement order.

 

 

 

I've been lurking in this thread but I'm sorry that is an absurd example.

 

In your example to refer to "any crook with a made up scrap of paper" but the reality of the situation is that the Claimant will be a bank, credit card etc where you have actually had the benefit of a loan or credit facility.

 

Statutory interpretation is a fundamental principle of English law. The CCA is not just there for debtors to find loopholes to evade their debts.

 

Judges have decided cases regarding reconstituted agreements etc in an attempt to create an equitable outcome.

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Ganymede said:
I've been lurking in this thread but I'm sorry that is an absurd example.

 

In your example to refer to "any crook with a made up scrap of paper" but the reality of the situation is that the Claimant will be a bank, credit card etc where you have actually had the benefit of a loan or credit facility.

 

 

Not necessarily. On this very forum we have many examples of people who have suffered from credit or loan companies incorrectly placing defaults on their credit reports. I gave an extreme example to show how absurd the current law is. A crook with a scrap of paper without your signature on it can destroy your credit report. If your going to chime in with insults at least present an half-decent argument.

 

To asokn, gaston and gany: I opened the other thread not long after this one started as it was a seperate discussion.

 

Why would I 'not like what I saw' here Ganymede? As if this was some kind of victory for you for me to leave the post? 'Absurd'.

 

And what hole did I dig? None my friend as I am as much entitled to my opinion as anyone. I am entitled to hypothesis and dare I say it even question if High Court Judges have got everything correct.

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Of course you're entitled to an opinion but if you post it up for discussion and dissection by those who know and want to apply the law then you can't really be surprised if you find that your opinion isn't given very much weight.

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Not necessarily. On this very forum we have many examples of people who have suffered from credit or loan companies incorrectly placing defaults on their credit reports. I gave an extreme example to show how absurd the current law is. A crook with a scrap of paper without your signature on it can destroy your credit report. If your going to chime in with insults at least present an half-decent argument.

 

 

An accidental default on a credit file from a bank is a lot different to a random 'crook' destroying your credit file.

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What did Albert Einstein say about the definition of insanity?

 

 

 

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