Welcome Car Finance - Final Payment - or is it???

[sexycinderella21]

Hi all

 

Well, I have made it to the end....or at least I thought I had.

 

Last month i paid, what I believed, to be my final (UN) Welcome payment for my car. I then start getting phonecalls last Friday, both on my mobile, and at work, 4 times a day from my local branch stating that I still owe £190.

 

I am really, really confused by this, as I was certain it had all been paid.

 

I did the worst thing I could do, and answered one of the calls yesterday, to be told that if I don't make this payment before the end of this week, collections procedure will start, and that the car is "still thiers". Now, I know this to be balls, and it is highly unlikely that they will do anything for £190, but there is this small part of me that is terrified they will try something stupid.

 

Can anyone help me?

 

Thanks

[sexycinderella21]

Hi all

 

Can anyone pass on advice re above post?

 

I know I am going to start getting calls again today. I have checked all of my paperwork with Welcome, and I have also checked all payments.

 

What should I do...?

[sexycinderella21]

Thanks db.

 

Would you send the SAR to the local office, or the "head" office?

[sexycinderella21]

Thanks DB.

 

Have sent SAR & CCA requests today (seperatly) via special delivery. I have also sent copies of these to the local branch (as FYI only), with copies of previous letters reminding them that I have asked to be contacted by letter / in writing ONLY, and that they do not have permission to phone me or come to my house.

 

I have so far had 5 missed calls today from my local branch....

[dadofholly]

Thanks DB.

 

Have sent SAR & CCA requests today (seperatly) via special delivery. I have also sent copies of these to the local branch (as FYI only), with copies of previous letters reminding them that I have asked to be contacted by letter / in writing ONLY, and that they do not have permission to phone me or come to my house.

 

I have so far had 5 missed calls today from my local branch....

 

If they continue to call you around the middle of next week send them the telephone harrasment letter from the link below. Make sure you send it to their head office. Don't deal with the local branch they are not interested in helping you - they ony exist to collect and are paid on results.

 

http://www.consumeractiongroup.co.uk/forum/content.php?493-Harassment-by-telephone-response-letter

[sexycinderella21]

Thanks DoH!

[saniemac]

Hi there I have just read your account on Welcome finance and wondered how you have got on as I have now only 2 payments to make and the 48 months of paying for my car will be at an end, but I have now had a phone call from them to say that I will have another settlement payment to pay after this before the car is mine! Can anyone comment.

[dadofholly]

Hi there I have just read your account on Welcome finance and wondered how you have got on as I have now only 2 payments to make and the 48 months of paying for my car will be at an end, but I have now had a phone call from them to say that I will have another settlement payment to pay after this before the car is mine! Can anyone comment.

 

Did they say how much this final payment is and how they come to this conclusion?

 

If you look at your agreement there is sometimes a fee - sometimes called an option to purchase fee - or similar - that you pay at the end of an agreement. But you need to check the agreement - If this fee has been added to the initial loan amount then it may well be that it forms part of your monthly repayments - and you will have paid it.

 

You can ask them for the statement of price which will give you a breakdown of what your monthly payments go towards.

 

Did you ever have PPI with Welcome? if so they now owe you.

[saniemac]

Thank you for your reply, yes there is an option to purchase fee on the agreement of £1.00, now Welcome are saying it is £100, when I phoned them they also told me they were not sure how much this will actually be until after I have made the final payment next month?????

Regards to the PPI, yes this was also taken out at the time but have been told that I would'nt be entitled to anything back as they paid me £560.02 ( 2 payments) the other year after I had an operation, so looks like I'm not due anything

[dadofholly]

If the payment has been missold then you should entited to a full refund, less any amounts already paid to you, i believe. Claim it anyway. Your claim will go therough the fscs as welcome are in default of their ppi repayments - so it is worth a go.

 

If your agreement says that the final purchase fee is a £1, then it is a £1 - thats what is on the agreement - signed and agreed by both parties. never listen to the muppets at the local office - they are just collection monkeys. And never speak to them on the phone - ask them to put their claim in writing pointing out the exact section of your agreement that supports their position.