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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HSBC have sent in the Americans to collect.


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I am living in fear that bailiffs will be sent to my door or worse.

Can the Americans do anything to me or my home?

 

In a word no, not unless they've obtained a CCJ here in the UK which they would have to ask a Spanish court for permission to enforce & they cannot obtain a CCJ against a non-UK citizen.

 

They would have to take this through the Spanish legal system which given the amount allegedly owed would not be financially viable for them. They are sabre ratling and trying to intimidate you into making payment, just ignore them.

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Do not speak to them on the 'phone, tell them you will only correspond in writing.

 

By asking you to borrow money they are in breach of OFT guidelines & if they are acting on behalf of HSBC it is the bank who will be held responsible for their actions.

 

They cannot send in bailiffs or repossess your property without a court order & they won't be able to get one.

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I doubt very much whether they will pass it on to a 'local agent' & even if they did they will be easily dealt with. They are trying to intimidate you.... don't let them do it.

 

It is a UK debt covered by UK law, the CCA 1974 & CPUTR. When and if a 'local agent' gets involved they will have to prove the debt exists, how much & they have the right to recover it along with a copy of any agreements & a statement of a/c.

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Is this company like most debt recovery companies wherein they buy the debt from a company and try and get what they can from the debtor or is this company actually working for HSBC?]
they will probably have bought the debt for a fraction of it's value from HSBC. The bank will have sold it for around 10% of it's value & then claimed tax relief. The DCA will be chancing their arm hoping that they can intimidate you into making payment. Ignore their emails & 'phonecalls they will eventually probably offer you a lower settlement figure hoping that they can make some profit.

 

Basically there is nothing they can do, they will not spend too much time, effort or money chasing this. They will move on to other fish.

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