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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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trouble with MT collect - help


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With grateful thanks to a newbie, here is an email address for Carly McQuillen who apparently is quite high up in the company.

[email protected] (make sure there are no spaces in the email address)

 

Consumer Direct (for trading standards)

http://www.direct.gov.uk/en/Dl1/Directories/UsefulContactsByCategory/Governmentcitizensandrightscontacts/DG_195948

 

OFT Complaints

http://www.oft.gov.uk/contactus

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I've just had this email from MT Collect, I already asked them to explain how they would intend to impose disciplinary actions on a company they continue to state is completely separate from themselves and asked them to clarify whether they are refusing to supply a trading address for themselves.

Good afternoon,

If you wish to complain you could email the complaint to us, remembering times, names and dates so that we can deal with the complaint officially and apply disciplinary action where needed.

Alternatively, if you could send to us in writing the complaint to the following address:

Mitigate Trace And Collect

Payment House

PO BOX 66675

London

E11 9EG

We will then forward this to the correct manager, and take necessary disciplinary action where needed.

Regards,

MT Collect Admin Team

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oh we could have fun with that email

 

just send every illegal and threatening text msg to it

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I am having issues with MT Collect, threatening texts, and the one i have received today, saying that there coming to my workplace, surely they cant do this?

Nope! Just have a read around and you will soon see how petty and puerile their threats really are

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Hello everyone,I have had loads and loads of problems with CFO a.k.a. M T Collect since October 2011. I have had enough of them and have complained to the Office of Fair Trading. They emailed me back today and informed me that they have logged my complain:"We have therefore recorded the details of your complaint, and we will consider this alongside any other complaints we have received with a view to any consumer credit licensing or other action we may decide to take. If we do take any action against this trader we may need to contact you again in the future. Unfortunately, we cannot disclose any details about any action we may take, due to legal restrictions on the OFT relating to disclosure of information. " Please can everyone with problems report them so that the OFT can look in to this, we are the only people that can make a difference!!

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Hi and welcome

While your complaint to the OFT is welcome. you ought to complain to trading standards as well as they can take more immediate action. Redbridge Trading Standards are CFOs nearest TS or go through ConsumerDirect

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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I've just had this email from MT Collect, I already asked them to explain how they would intend to impose disciplinary actions on a company they continue to state is completely separate from themselves and asked them to clarify whether they are refusing to supply a trading address for themselves.

 

Good afternoon,

If you wish to complain you could email the complaint to us, remembering times, names and dates so that we can deal with the complaint officially and apply disciplinary action where needed.

Alternatively, if you could send to us in writing the complaint to the following address:

Mitigate Trace And Collect

Payment House

PO BOX 66675

London

E11 9EG

We will then forward this to the correct manager, and take necessary disciplinary action where needed.

Regards,

MT Collect Admin Team

if you want thier trading adress its

 

Name & Registered Office:

MITIGATE TRACE AND COLLECT LTD

CLIVE HOUSE

12 - 18 QUEENS ROAS

WEYBRIDGE

ENGLAND

KT13 9XB

Company No. 07937691

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The Clive house address is their registered address - not necessarily where they operate from, lots of businesses have registered company addresses but they don't work from there. MTC sign for letters at the Payment House address - the signature shows on the royalmail website as "Mitigate"

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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  • 4 weeks later...

Can someone please send me the template letter in regards to door step collections revoking there right please. I am having some trouble with MMF and they are causing me a bit of stress.Thanks. G

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Can someone please send me the template letter in regards to door step collections revoking there right please. I am having some trouble with MMF and they are causing me a bit of stress.Thanks. G

 

 

http://www.consumeractiongroup.co.uk/forum/content.php?410-LETTER-USED-WHEN-A-DCA-THREATENS-A-DOORSTEP-VISIT

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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