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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Good Morning I would really like somebody help in this matter.I have had two fines from Newham Council in which they instructed newlyn to collect on their behalf. I had been in contact with the council and I sent them a cheque which they cashed and informed me that My account is now closed. They have failed to notify the bailiffs that the pcn's are paid and I am still being harrassed by the bailiffs for charges.My vehicle was never seized and Newham Council are also refunding me £15.00 for overpayment.Please could someone let me know what i can do. I have emailed formal complaint to Newham Council and also to Newlyn Bailffs and have not had a response.SOMEONE PLEASE HELP ME.

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Hi and a warm welcome to cag.

 

Can you give a little more info please so caggers can give right advice

 

when were they issued?

did you receive a further steps notice from the council?

had you paid the fines prior to any Bailiff visit/s?

what charges are they trying to claim?

etc.etc.

 

 

WD

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HiThe pcn's were issued last year I contested two of them and was told by Northampton CC to pay a hundred pounds to Newham. I then contacted Newham because they had referred the tickets to Newlyn which I wasn;t aware of at the time. I contacted Newham in January and told them that I am going to be sending a cheque for the balance because I am going to have to stop working because an illness in the immediate family. I sent a cheque in January 2012 and they cashed in on the 12/1/12. They also called me up to inform me that I need to pay £15 on my debit card and the case would be closed, subsequently the case is now closed I am being refunded £15.00 by the Council but they have not informed Newlyn of this. Newlyn are still chasing me for £1200 for two tickets plus the fees I have been calling Newham Council and the bailffs but getting no joy. Newham will not notify the bailffs . I am going round in circles. My car has not been seized.I did not pay the fines prior too the visits because I was contested them.

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  • 3 months later...

Good Afternoon

 

i am currently in the process of going through the complaints procedure with Redbridge council.

 

They passed ny council tax arrears to Equita last year which I have been paying each month.

 

The problem started in March with this company claiming that I cancelled my dd when I did'nt

 

then they got 2011 tax bill which i increased to £150.

 

april 25th Equita bailiffs knocked my door and then barged passed me into my kitchen.

where i was assaulted by this bailiff.

 

The police are now involved and it turns out that the bailiff was uncertified.

 

I have received stage one from Redbridge who actually lied and tried to give another name of Dennis not rememebring that I had the original paperwork.

 

I need to find a solictor that deals with Council complaints like this because I want to sue Redbridge Council.

 

also the debt was £95.80 Equita increased in that day by £234 and they were demanding cash of £329.

 

Please can you advise.

I know I have to go through the complaints stage with council.

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Hi I have gone through two stage complaint with Redbridge Council they are still trying to say the bailiff is certified and he has used his middle name to be a certified bailff. The name on the forms which I had to sign says **** ***** on the Ministry of Justice site the name is ****** Redbridge and Equita are claiming the guy uses his middle name thats why **** is not showing IS that correct.?I thought that to become a certified bailiff you have to give your forename and surname and also give your place of work.well this***** ***** is not showing working for Equita.Is there anything that says that the bailiff to become certified must use his first and last name.Cllr Hatfull is now getting involved in this case and is supporting me. i am seeing him tonight.I just need something that says that they must use thir first and last nameCheersamanda

Edited by seanamarts
taken out bailiff name
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He is down as working for Ross and Roberts until 2013. Equita are claiming he is working for them?

 

They have to inform the court who certificated them that they have changed employer.

 

I doubt very much that they can be certificated in one name and then use another to sign forms.

 

Am just going to have a look

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hi againI am also going through with the Osbusdman regarding a parking ticket that was passed over to the bailiffs but in January because of Illness in my family Newman Council told me to pay them the debt and then they will notify Newlyn. Well they didn't notify the bailiffs and they were chasing me for fees for 3 months until I told them that because nothing was levy there are no fees outstanding so they wrote to me and told me I do not need to pay anything.The osbusdman are being really difficult its like they do not know the law. I sent him a CAB handbook regarding fees basically stating no debt no fees but now he wants to know where the law states this.Please can you help with this just something stating the law regarding fees.I do not want him to throw out the case

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not yet. I am going to see what the outcome of the Ombudsman final letter. It just drives me crazy when I first approach the Ombussman he was basically going to write off the first stage because he said I should of paid the fee.I have been coaching him the whole way " no debt, not fee" if his decision is negative I will then approach my mp.I need to get something going regarding Bailiffs a petition that I can take to 10 Downing street. These bailiffs are loan sharks.Do you know where i can find this information with the law that states "no debt no fee"

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The legal position with parking tickets is that IF payment is made BEFORE SEIZURE then the bailiff cannot use the warrant to enforce for his fees.

This was confirmed in the High Court case of JBW Group v Westminster Council.

You have “tendered payment” of the amount of the Warrant of Execution before seizure and accordingly, in light of this payment, the bailiffs right to distrain on goods CEASES (Bennett v Bayes 1860) and that it would be ILLEGAL for a bailiff from Newlyns to levy upon goods to cover his fees.

 

Personally, I would not take legal action against the local authority. Instead, you should go through the proper complaints procedure and then if you are not satisfied, ref the complian to the Ombudsman to resolve.

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