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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RE:Arrow Global (Rossendales Collect) - Claims £93.78 debt - Orange SIM only Card


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Hi

 

Ok will try and address what I know - others can maybe fill in any other blanks

 

Orange dont normally supply an SAR form - you can just use the library here and send with fee by recorded delivery

It sounds like Orange have sold your debt to Arrow Global - This means any requests you send to Orange will just get forwarded to Arrow - UNLESS it is a dispute - these get reviewed then if needed Orange MAY intervene...but this is VERY rare.

The account will still be on their systems but there's not anybody who will discuss the account - they will ALWAYS advise you to contact Arrow Global as they "own" the debt now.

CCA request for this type debt is not relevant- Mobile contracts nowadays seem to be based upon you accept terms of a contract via using service/equipment.

The reasons you give for the contract to be finished are NOT normally grounds for termination without a contract charge - what type of sim only deal was it? You mention 12 months therefore 4 months used left 8 months - as far as I am aware Orange wont sell on debt with contract charges - only airtime charges - so i can only assume you may have run up a bill/ it ran on for a few months before disconnecting for non payment.

 

Arrow Global will try and tell a tale in order to get you to pay up - But I would suggest possibly looking towards requesting a F+Final with them - bear in mind they dont pay top dollar when debt purchasing :p

HTH a little

 

Pasetos

Edited by Pasetos
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