Thank you for confirming the advise from CitizenB and providing details of the CAG library. I appreciate your time. I will keep you all posted of the progress.

Dear Pasetos. Thank you very much for the time and the advise. I will do as you have suggested and wait and see as to how Arrow and Orange would reply. I will post the replies and keep this thread live until the issue is settled, so that someone else may also use it. Thanks once again.

Any help please....

Dear All (Advisors / Moderators / Users ...) I need your help. Yesterday evening (03/02/2012) I received a letter from ROSSENDALES Collect with subject of the letter stating DEBT OWED TO ARROW GLOBAL : £93.78) ASSIGNED BY Account No: 500000 This is part of the information in the letter As previously advised, you have been identified as a property owner and as such, Arrow Global will not tolerate you continuing to ignore the debt you owe. Your financial position is being monitored by Arrow Global on a monthly basis; at least insofar as your other creditors report such information to the credit reference agencies. It is believed you have an ability to pay your debt and continuing to ignore correspondence will certainly not improve the situation. Ultimately, action will be taken by Arrow Global to secure payment of that which is due to the company. Questions a. How have they identified me as a property owner and my current address b. I never owed any debt to Arrow Global c. Does Arrow Global have the authority to monitor my financial position on a monthly basis d. When did I ignore any correspondence from them (I was working in Brighton when I bought this SIM contract, and in three months moved to Horley and after three months left overseas and now in June 2011 I am back in UK) Background: After receiving the letter, I called Rossendales Collect (Arrow Global) and someone on the other end yelled at me to make the payment and said no information is available and that I owed the money to Orange which Arrow Global has taken over. He said that orange will not have access to the data or account. He then said that they will take me to the court if no immediate payment is done. I called Orange and asked them about the account number (SIM only contract). They said that no data exists for the account number since it has been sold to Arrow Global. I had taken the SIM Only contract on 20/06/2008 and cancelled the same on 13/10/2008. I had called the customer care, that I need to travel back to overseas and cannot continue the contract. Orange Customer care agreed that since it was a valid reason, they would close the contract. But now after almost 3.5 years I receive a letter from a Debt Collection agency. To be honest I never leave debts. I pay my dues and understand how a debt damages credit history. Also if I owe money I would definitely pay it because I have taken service of it.And in this case I dont have any evidence that I contacted Orange (Letter or receipt etc). PLEASE HELP ME - WHAT SHOULD I DO 1. After reading the form I went to the Orange webste and have requested for a SAR form to be sent to my mail ID 2. Orange Repayments Customer care told me that I need to contact in writing to (and I am planning to write to them) Collections Operations Orange Global House Senhouse Road Darlington DL1 4YB 3. I read some important letter formats in this forum and should I send them: Prove it Letter CCA request A letter when the account has been passed to another debt collection agency I think the £90 works up this way ---> £15 X 6 months of the 12 months contract. But why has orange not cancelled the contract even after they spoke and confirmed me over the phone. Can I request for recorded telephonic conversation with Customer car???????? PLEASE HELP and ADVISE!!!!!!!!!!!!

Dear All (Advisors / Moderators / Users ...) I need your help. Yesterday evening (03/02/2012) I received a letter from ROSSENDALES Collect with subject of the letter stating DEBT OWED TO ARROW GLOBAL : £93.78) ASSIGNED BY Account No: 500000 This is part of the information in the letter As previously advised, you have been identified as a property owner and as such, Arrow Global will not tolerate you continuing to ignore the debt you owe. Your financial position is being monitored by Arrow Global on a monthly basis; at least insofar as your other creditors report such information to the credit reference agencies. It is believed you have an ability to pay your debt and continuing to ignore correspondence will certainly not improve the situation. Ultimately, action will be taken by Arrow Global to secure payment of that which is due to the company. Questions a. How have they identified me as a property owner and my current address b. I never owed any debt to Arrow Global c. Does Arrow Global have the authority to monitor my financial position on a monthly basis d. I have ignored any correspondence from them Background: After receiving the letter, I called Rossendales Collect (Arrow Global) and someone on the other end yelled at me to make the payment and said no information is available and that I owed the money to Orange which Arrow Global has taken over. He said that orange will not have access to the data or account. He then said that they will take me to the court if no immediate payment is done. I called Orange and asked them about the account number (SIM only contract). They said that no data exists for the account number since it has been sold to Arrow Global. I had taken the SIM Only contract on 20/06/2008 and cancelled the same on 13/10/2008. I had called the customer care, that I need to travel back to overseas and cannot continue the contract. Orange Customer care agreed that since it was a valid reason, they would close the contract. But now after almost 3.5 years I receive a letter from a Debt Collection agency. To be honest I never leave debts. I pay my dues and understand how a debt damages credit history. Also if I owe money I would definitely pay it because I have taken service of it.And in this case I dont have any evidence that I contacted Orange (Letter or receipt etc). PLEASE HELP ME - WHAT SHOULD I DO 1. After reading the form I went to the Orange webste and have requested for a SAR form to be sent to my mail ID 2. Orange Repayments Customer care told me that I need to contact in writing to (and I am planning to write to them) Collections Operations Orange Global House Senhouse Road Darlington DL1 4YB 3. I read some important letter formats in this forum and should I send them: Prove it Letter CCA request A letter when the account has been passed to another debt collection agency I think the £90 works up this way ---> £15 X 6 months of the 12 months contract. But why has orange not cancelled the contract even after they spoke and confirmed me over the phone. Can I request for recorded telephonic conversation with Customer car???????? PLEASE HELP and ADVISE!!!!!!!!!!!!