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How do I find my 'missing' EASY ISA with ABBEY/SANTANDER???


Stacexx1
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Has anyone heard of this happening to others since the transition of Abbey over to Santander?

 

I set up an online 'Easy ISA' with Abbey back in 2006/2007 and used to manage it online via a passcode. I remember going into an AN branch one day back in 2008 and they couldn't find this account on their system, I was told because it was an online account only. I was reassured when I went home and logged in to my online banking, that I could still see the ISA.

 

A couple of years passed and the name obviously changed to Santander, bringing about a new online banking system/interface. I forgot the log in details and didn't try and log in until recently. I requested new passcodes etc from the same branch (who still couldn't locate the ISA on their system) and now I've been able to log in again, I am horrified(!) to see no evidence of this ISA or any of my other account details prior to two years ago.

 

I've logged this with their customer service ISA department, who wrote back to say they haven't been able to find it. I know it was there, with about 7k in it!! Even if they had provided acknowledgement that this ISA was once open, (with nothing in it even) I would be reassured...but they are saying they can't find it at all. I feel like I'm going mad, but I'm quite intelligent(!) and know I had some money in there.

 

I've now logged this with the FOS but what else can I do?! I'm gutted!

 

Stacey

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sar them?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi and welcome to CAG

In the library (top left) are all the letters needed to get your data.

 

SAR=Subject Access Request. Sending one with a £10 postal order 'should' get back all the data associated with your name, address and acount numbers.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Thank you!

 

Hmmm...but they've already looked on their system in branch, plus the ISA team have been looking into it...to no avail?

Where do I send this letter, to the branch or their HO? Or via email to the CEO?!

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finding the Data Teams separate address is a nightmare so why not send your letter to their head office but mark it:

 

F.A.O Data Complaince Manager

 

(Registered Office:) 2 Triton Square, Regent's Place, London NW1 3AN, United Kingdom.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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