Perfect Homes

[thematrix28]

Harassment

I COME IN PEACE AND IM ON A JOURNEY

 

I have a problem with perfect homes them people who sell you stuff and you pay weekly yes them my problem is this

 

i work nights 12 hour shifts 19:00 to 07:00 and they ring me at like 08:30 in the morning asking am i paying on friday (friday is the day i pay them usually) but the call will be on tuesday

i get calls all times of the day sometimes twice a day so i called there manager and said this is unfair and its a form of harassment i would like you to put a note on your system not to call me till after 12:00 he said we do business at 08:00 i said well i dont do business at 08:00 i do it after 12:00 you are waking me up and im back in work tonight so he agreed but the calls still come WHAT CAN I DO ABOUT THEM any advice please oh i just joined hello everyone this is going to be a very interesting journey

Edited January 12, 2012 by thematrix28

[citizenB]

Oh dear, Perfect Homes, what an oxymoron that is ??

 

I have moved your thread to the correct forum and where you will find other stories about this and other BAYV companies.

[thematrix28]

ive put the phone down loads of times and still get the same crap ok now im going to research the laws about harassment and use it against them ill let you all know my finds

[thematrix28]

laws of harssment

 

Offence of harassment

.(1)A person who pursues a course of conduct in breach of section 1 is guilty of an offence.

(2)A person guilty of an offence under this section is liable on summary conviction to imprisonment for a term not exceeding six months, or a fine not exceeding level 5 on the standard scale, or both.

 

ok lets see what section 1 says

(1)A person must not pursue a course of conduct—

(a)which amounts to harassment of another, and

(b)which he knows or ought to know amounts to harassment of the other.

which he knows or ought to know well i told them its harassment so he now knows and the amount of calls i get shows the amount of harassment

 

ok so how can i sue for harassment here what the law says

Civil remedy.

(1)An actual or apprehended breach of section 1 may be the subject of a claim in civil proceedings by the person who is or may be the victim of the course of conduct in question.

(2)On such a claim, damages may be awarded for (among other things) any anxiety caused by the harassment and any financial loss resulting from the harassment. lets look at this i have told them im losing sleep for work which puts my job at risk hench anxiety and finacial loss will be me calling and writing to them to stop it plus and court actions i take to them and time off work to deal with this matter

lets look at section 3

(3)Where—

(a)in such proceedings the High Court or a county court grants an injunction for the purpose of restraining the defendant from pursuing any conduct which amounts to harassment, and

(b)the plaintiff considers that the defendant has done anything which he is prohibited from doing by the injunction,

the plaintiff may apply for the issue of a warrant for the arrest of the defendant.

So if i go to a county court put my evidence down and the judge agrees with me they can issue a warrent for arrest or an injuction

like john lennon said "POWER TO THE PEOPLE" so we all have rights that we dont use to stop this sort of thing happening

ok lets look at the goverments interpretation of harassment

References to harassing a person include alarming the person or causing the person distress.

i think thats me lets look at the definition of distress

To cause strain, anxiety, or suffering the strain is the ongoing calls the anxiety is losing my job suffering lack of sleep

i think i fit all the laws here

[thematrix28]

ok so i need evidence i cant tell the court what happened thats HEARSAY and that dont stand up in court so i need to record all calls and inform them im recording the call any letters of harassment from them keep. And any letters i sent them must be sent by registered mail so they have to sign for it and cant deny it cause i have a reciept of it but my fisrt thing i must do is send a registered mail letter to the head office 1st giving warning to stop also ill give them 7 days to reply so they acknowledge the letter i sent if they dont reply thats seen in court as guilt SILENCE IS CLASSED AS GUILT

im no solicitor im just using the tools of the internet, goverment websites law definition websites and law and legislation websites. but now i have a power i didnt have before through knowledge

Ok so now im going to collect all the evidence 1st then see what path it leads down will it stop at head office or at court ill let you know how things go watch this space

[citizenB]

Yes, record calls if you can - if not log the date and time and a summary of what was said.

 

I would send a letter along the lines of..

 

 

 

"I received a telephone call from your office today (date and time) .

 

This call is in direct opposition to my request for calls to be made after (TIME) due to my working shifts.

 

You have in fact breached the following OFT guidelines.

 

3.3 Examples of unfair or improper practices are as follows:

c. those contacting debtors not making clear who they are, who they work for, what their role is and the purpose of the contact.

 

j. contacting debtors at unreasonable times.

k. ignoring or disregarding debtors' reasonable requests in respect of when, where and how to contact them. (this would include not making contact by telephone and keeping communication to writing )

I must insist that any and all communication from your company is kept to writing, as is my legal right.

Yours etc..

You only need send it the once - recorded delivery - keep receipt and print off the receipt/signature of delivery from the RM Website and keep that as well.

[thematrix28]

i like this letter thanks i got a call yesterday asking if i was paying today (friday) were is the trust i have fell behind twice with this company and when i fall behind i doubled my payment the following week so in the 2 times i only missed a week each time and they had the cheek to send some idiot out to my door which i showed him my trespass notice and said leave or ill call police off he went in fact he almost ran away ok back to the call yesterday i was polite and said its thursday its 08:10 i was asleep working nights you have woke me up now i want your name and store you are in im recording the call and i want your head office address to complain then this person from being the big i am on the phone just fell apart here is what he said to me errrr eeerrrr mmmmmm i dont eeerrrrrr what eeerrrrr ill have to eeeeerrrrrrrr wait eeeerrrr the system is slow today eeeeeerrrrrrrr sorry sir can i help you with anything today YES YOUR HEAD OFFICE ADDRESS NOW PLEASE after a few mins i got it from him my 1st real evidence this is the start i will defo use your letter ill insert it into my letter for more impact on them thanks

[MARTIN3030]

Their charges are unfair.You need to be getting a list of all these and add them up.

Then write asking them to explain how they get the figures and to give you some evidence that those charges are legitimate-that is to say how they work them out,and that each charge is justified as a cost or loss to them every time you pay late or fall into arrears.

If they are unable to do this,then you could consider taking them to court to get the charges back.

[thematrix28]

Ok thats for all the help with this matter from everyone but i think i have stopped the calls to a point were my T&C are in effect i called the head office or the complaints department (not sure which number i was given) but anyway i spoke to them and stated no calls before 12:00 because its affecting my job i got a bit of oh we start at and you must pay on time or we do this and that so then i said my bit i told her the laws on harassment and any more of it and ill take legal action against them and i have all the evidence i need and to stop it going to that stage just dont call before 12:00 and both parties are happy anyway this was about 5 days ago and guess what i can sleep without them calling before 12:00 ive had no more hassle now this is how i wan ted it to be in the 1st place so i will say this is resolved up to now thanks again for all your help people.

[MARTIN3030]

Good to hear it...now you should go a step further and ask them to refund your charges...you may get enough back to buy a truecall telephone recorder.

[thematrix28]

thanks Martin3030 NOW HOW DO I GO ABOUT CLAIMING THE CHARGES DO I JUST ASK OR IS THERE SOME PAPERWORK OR PROCESS I NEED TO FOLLOW damn forgot the caps lock was on oops

[MARTIN3030]

First you need to work out how many of these charges there are how much and the dates.

I am pretty certain that there is no way they will be prepared to give a breakdown of what the charges cost them in the first place (Though would love to be proved wrong)

And take it from there.

We can help you through the process which begins with a couple of letters.

[thematrix28]

ok ill see what info i can get from them and what i can dig up on my bank statements can i still get charges back if items have been paid and finished but had charges on them at the time

[MARTIN3030]

Yes of course-although Perfect Homes wont agree with you-in fact they prob wont agree with any........thats their problem not yours.

[thematrix28]

thanks mate i read some of DX100UK notes in his sig and i got more info and found out up to 6 years can be claimed back them notes are very informative

 

but if we can claim it back why do they still think they can charge over the odds or is it a case of they try it on and hope we dont find out